Distribution Operations Manager
Distribution Operations Manager
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Partners with the Warehouse Manager to strategically plan and adjust staffing levels across distribution office and warehouse teams ensuring efficient support for order fulfilment inventory flow and shipping schedules.
- Provides day-to-day leadership and oversight of distribution personnel including office coordinators inventory clerks and warehouse associates fostering a culture of accountability safety and continuous improvement.
- Conducts regular performance evaluations sets clear expectations and supports employee development through coaching training and performance management initiatives.
- Actively participates in the recruitment and selection process for distribution and warehouse roles including interviewing candidates and supporting onboarding to ensure operational readiness.
Operations
- Reviews operational records and reports to ensure accuracy compliance with established procedures and alignment with distribution goals.
- Investigates discrepancies between inventory and stock control records identifies root causes and recommends corrective actions to maintain inventory integrity.
- Collaborates with the Distribution Manager to develop departmental budgets monitor expenditures and ensure financial accountability across distribution operations.
- Regularly reviews financial and operational reports to identify cost-saving opportunities and drive continuous improvement in productivity and efficiency.
- Issues clear written and verbal instructions to ensure consistent execution of operational procedures.
- Responsible for reviewing and ensuring Standard Operating Procedures (SOPs) are maintained by the owner across both office and warehouse functions ensuring they are current compliant and optimized for operational efficiency. Identifies and implements process improvements based on SOP reviews.
- Participates in the distribution services rate quoting process contributing to competitive and cost-effective pricing strategies.
- Maintains strong communication and leadership when working with third-party logistics (3PL) providers ensuring service levels and performance standards are met.
Quality
- Oversees daily distribution operations to ensure all activities are carried out in accordance with company policies procedures and compliance standards while upholding the highest levels of quality efficiency and professionalism.
Customer Service
Maintains a professional courteous and proactive relationship with all customers ensuring a high standard of service and satisfaction.
- Drives customer retention and supports sales initiatives by focusing on service quality responsiveness and long-term relationship building.
- Conducts regular Quality Management Reviews (QMRs) and retention calls with both customers and vendors to assess service performance and identify improvement opportunities.
- Prepares and delivers professional presentations tailored to customer needs and confidently hosts customer visits to showcase operational capabilities and service excellence.
Qualifications :
- Experience (minimum level of direct experience in a similar position) 3 years.
- Excellent Problem Solving skills
- Strong interpersonal skills able to communicate effectively.
- Ability to work in a Team environment
- Strong Planning Prioritising and Organisational skills
Additional Information :
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
** Must have the right to work in the UK **
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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