Reservations Agent
Reservations Agent
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Job Description
A career that lets your passion shine:
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle hotel operator calls reservation requests changes and cancellations and convert phone inquiries into confirmed bookings ensuring all details are recorded in Opera. With your attention to detail youll provide exceptional service while recommending property facilities and maximising revenue through up selling.
FULL TIME and PART TIME roles available
Qualifications :
What you will bring to the role:
- Guest focused personality is essential; experience is an asset
- Strong written and verbal communication
- Prior experience working with Opera (cloud preferred) or another property management system
- Strong interpersonal and problem-solving skills
- Ability to work independently and prioritise conflicting priorities
- Fluency in English; additional languages are a plus
Additional Information :
Thrive in our Sofitel community with:
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world!
- Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Apply now:
Discover more about the enticing benefits and development opportunities this role offers. Visit
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
