Clinical Nurse Manager

Primary Purpose of Position:

Under the general direction of the Director of Nursing the Clinical Nurse Manager will provide direction and supervision of the nursing staff in relation to the day to day operations. The Clinical Nurse Manager will be responsible for projects to improve operational efficiencies assures clinical competencies of the nursing staff fosters optimal patient care and facilitates positive patient experience. The Clinical Nurse Manager may participate in coordinating care for individual patients and provide nursing support as needed. As a team member at our health center you will work with staff who are racially ethnically and culturally diverse so being culturally competent is required.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester Peabody and Salem Family Health Centers ensuring convenient access to care. Additionally NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy Collins Middle School Horace Mann School Bates Elementary School and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits tuition reimbursement loan forgiveness opportunities and other appealing benefits.

We believe in supporting our employees from day one and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Healths mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People Vibrant Communities

Values

Accountability

We take our responsibility to ourselves each other and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error owning it taking corrective actions and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty fairness respectfulness and trustworthiness. We are honorable and respectful in dealings with others and we strive to deal honestly fairly and in a respectful ethical and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for anothers situation and point of view which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend ones behaviors actions and thoughts beyond ones comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse difficult and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns understand what is important and provide appropriate solutions and care. We do this through coordination and integration of care collaboration and teamwork.

Commitment

NSCH is committed to the health and well-being of its community patients and staff. We demonstrate this commitment by constantly striving to align our actions with our mission vision and values.

EEO Statement:

We North Shore Community Health (NSCH) are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels in the organization. We do not and will not make any personnel decisions (like recruiting hiring job assignments and promotions) based on age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity gender expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law.

Essential Functions:

• Provides direct supervision and effective leadership through proper development and training of clinical nurses and medical assistants
• Provides direct patient care with a goal of seeing 15 patients/week 60 visits/month total
• Coordinates all scheduling related to clinical nurses including but not limited to vacation requests coverage of absences and daily nursing assignments to ensure adequate coverage at the clinical sites
• Coordinates all scheduling related to clinical nurses including but not limited to vacation requests coverage of absences and daily medical assistant assignments to ensure adequate coverage at the clinical sites
• Collaborates with leadership team to manage patient flow
• Responsible for projects to improve operational efficiencies of all nursing functions including investigating and implementing best practice models for clinical operations as well as develop and enhance written policies and protocols to guide daily operations
• Develop and implement tools to regularly assess key competencies of the nursing and medical assistant staff. Coordinates and participates in training initiatives including orientation annual competency assessment and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring
• Working with DON to plan implement and evaluate quality improvement activities
• Reviews medical assistants and nurses documentation regularly to ensure proper provision of/documentation of care
• Design evaluate and monitor practice workflows including providing guidance to staff in meeting productivity goals
• Oversees supply and inventory of vaccines medications and nursing supplies including emergency medications/equipment
• Provides clinical coverage at any of the clinical sites as needed
• In collaboration with the Director of Nursing hiring orienting evaluating and disciplining medical assistants and nursing staffing as needed
• Manages personnel budget including payroll variances
• Other duties as assigned

• RN with current Massachusetts license BSN -preferred
• 1-3 years of clinical and programmatic experience needed
• At least one year of Management or supervisory experience required
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Strong skills in prioritizing and multi-tasking as well as attention to detail
• Fluent in Spanish and/or Portuguese is a plus
• Competency in working with Microsoft Office Suite and EPIC is a plus
• Reliable transportation and the ability to travel between sites as needed
• Completion of all Compliance Training required

As a health center NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover as a condition of employment all employees are expected to be vaccinated against COVID-19 including providing proof of having received the COVID19 vaccine unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate please get in touch with the Human Resources Department at

North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem Peabody and Gloucester NSCH offers access to New Englands Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line which makes stops in Salem and Gloucester. The North Shore has plenty to offer with a rich history and a thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health