DRM Call Center Agent
DRM Call Center Agent
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
Job Mission
The DRM Call Center Agent serves customers by answering inquiries resolving complaints and addressing issues related to products and services.
Main Responsibilities
- Handles inbound and outbound calls with clients to understand and resolve their needs complaints or issues ensuring they feel supported and valued.
- Strives to meet or exceed call center performance metrics while delivering consistent and high-quality customer service using systems databases scripts and tools effectively.
- Maintains and updates customer records; handles administrative tasks such as filing mailing and correspondence.
- Follows internal procedures and complies with relevant policies including Internal Controls and applicable Compliance regulations.
- Uses customer feedback to improve service delivery and support continuous improvement.
- Conducts follow-up calls to generate interest in the companys products or services.
Requirements
Education Experience and Technical Skills
- Holds a Bachelors Degree in any business-related field (considered an asset).
- Demonstrates proven working experience in the Customer Care sector.
- Communicates clearly in both Greek and English verbally and in writing.
- Shows computer literacy and proficiency with MS Office applications.
Competencies
- Communicates effectively at all levels with strong interpersonal skills.
- Listens actively and demonstrates patience and empathy.
- Manages time effectively and stays well organized.
- Approaches challenges with a problem-solving mindset.
- Focuses on delivering a high standard of service to both internal and external customers.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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