Customer Success Engineer
Customer Success Engineer
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USD 103700 - 122000
1 Vacancy
Job Description
Who We Are
At Pave were building the industrys leading compensation platform combining the worlds largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8500 companies unparalleled confidence in every compensation decision.
Top tier companies like OpenAI McDonalds Instacart Atlassian Synopsys Stripe Databricks and Waymo use Pave transforming every pay decision into a competitive advantage. $190 billion in total compensation spend is managed in our workflows and 58% of Forbes AI 50 use Pave to benchmark compensation.
The future of pay is real-time & predictive and were making it happen right now. Weve raised $160M in funding from leading investors like Andreessen Horowitz Index Ventures Y Combinator Bessemer Venture Partners and Craft Ventures.
Customer Success Engineering @ Pave:
Youll become a Pave product and compensation expert and youll use that expertise to onboard and manage 30-40 customers at a time. Youll make sure your customers implement and get value from our products quickly and tee them up for a healthy long-term relationship with Pave.
Youll do this in partnership with the Account Management team the Sales team the Product and Engineering teams to ensure our customers are successful.
What Youll Be Doing:
- Drive successful implementation projects for Paves compensation software partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
- Own end-to-end project management of customer implementations creating detailed project plans identifying risks early and maintaining clear communication across multiple stakeholders to deliver solutions on time.
- Become a trusted compensation expert and strategic advisor to customers helping them leverage Paves platform to solve complex compensation challenges and establish scalable processes for their organizations.
- Collaborate across Product Engineering and Customer Success teams to surface customer needs identify opportunities for platform improvements and contribute to Paves product evolution while wearing multiple hats in a fast-paced startup environment.
- Build strong relationships with customers through clear communication creative problem-solving and a deep understanding of their unique business needs and compensation goals.
- Execute on the technical needs of the customer with integrations data migration and configurations.
What Youll Bring:
- You have 3-10 years of experience as a customer-facing CSE Technical Account Manager or Implementation Manager at a B2B SaaS company.
- You have deep experience and knowledge of JSON HTML SQL and you have worked with API integrations.
- You are a meticulous project manager; you make a plan you execute against it and nothing falls through the cracks.
- Youre a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
- You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
- You are able to deal with a variety of stakeholders ranging from timeline-driven project managers mission-driven Heads of People and metrics-driven Finance folks.
- Youre comfortable working autonomously have a strong sense of prioritization and can instinctively spot high-leverage & blocking work.
- You push to understand the why behind customer asks and can find the solution that wont just help solve a problem one time but will help circumvent future problems.
- Youre hungry to join a start-up and are excited to move quickly operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
- You love working with customers over video call/email and customers love working with you.
- You have three main skills that are the pillars to being successful in this role with proven success: project management customer-facing polish and technical acumen.
Compensation Its What We Do.
This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Paves total compensation package for employees. Your total rewards package at Pave will include equity top-notch medical dental and vision coverage an unlimited PTO policy and many other region-specific benefits.
The targeted cash compensation for this position is (level depends on experience and performance in the interview process):
P2: $100000
P3: $118000
P4: $147000
Life @ Pave
Since being founded in 2019 Pave has established a robust global footprint. Headquartered in San Franciscos Financial District we operate strategic regional hubs across New York Citys Flatiron District Salt Lake City and the United Kingdom. We cultivate a vibrant collaborative workplace culture through our hybrid model bringing teams together in-person on Mondays Tuesdays and Fridays to foster innovation and strengthen professional relationships
Benefits @ Pave
At Pave career advancement drives everythingroles expand responsibilities deepen and compensation rises alongside your professional growth.
What we provide
- Complete Health Coverage: Comprehensive Medical Dental and Vision coverage for you and your family with plenty of options to suit your needs
- Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month
- Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you
- Professional Development: Quarterly education stipend to continuously grow
- Family Support: Robust parental leave to bond with your new family
- Commuter Assistance: A commuter stipend to help you collaborate in person
Vision - Our vision is to unlock a labor market built on trust
Mission - Our teams mission is to build confidence in every compensation decision
Are you ready to help our clients make smarter more effective compensation decisions
Employment Type
Full Time
