Home Care Intake Coordinator
Home Care Intake Coordinator
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Job Description
Employment Type: Permanent
Hours: 76 hours a fortnight
Salary: $36 per hour
Location: Hybrid Geelong office Ballarat office
Upload with Application: Resume cover letter and all relevant qualifications
Contact: Karen Lata Regional Manager Home Care VIC SW
Where theres life theres Mercy.
Where theres care theres You.
Through the battles and the breakthroughs were there. Where will you be
For over a century our incredible teams have provided care for people when they need it most. Our people feel great pride in this and they value the security and stability we offer. But it also means so much opportunity - to build on all thats gone before to grow your impact and gain experience thats hard to find elsewhere.
As a for-purpose organisation with over 10000 dedicated compassionate people we continue to offer more services and deeper care than ever before. With Mercy youll have the chance to make an impact and gain experience thats hard to find elsewhere.
At Mercy Health its all about taking what we have and making it better.
To do that we need you.
Join us as at Mercy Health and help our teams deliver even greater outcomes.
About the opportunity
In this role you will play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP) Department of Veterans Affairs (DVA) Veterans Home Care (VHC) National Disability Insurance Scheme (NDIS) and Private clients.
Your responsibilities will include managing the process of liaising with new enquiries and ensuring that they receive the appropriate care and support they need.
The key purpose of the Home Care Intake Coordinator is to:
Respond to enquiries from potential HCP DVA VHC NDIS or private clients and/or their carers
Support clients/representatives to understand the benefits of home care services taking into consideration their individual circumstances so they can make an informed decision about accepting in home care
Complete necessary processes and administrative tasks to activate and establish home care requirements in readiness for commencement.
Review My Care Portal for new referrals or other relevant portals Provide quality customer service to potential new clients aiming to meet these clients needs efficiently and effectively and provide the best possible care and support service.
Manage incoming enquiries for in-home services
Record all relevant client communication and information into the client management system CRM and My Aged Care as required.
Complete intake phone appointments provision of information about services to clients and complete relevant documentation
Hand over qualified enquiries to the Care Advisory or Service delivery team for assessment and sign up
Conduct client follow up as required and liaise with relevant Care Advisors or Service Coordinators to ensure service delivery meets client expectations and needs
Work alongside service delivery and client services teams to respond to client referrals
Develop and maintain positive stakeholder relationships and engagement and build networks to promote and market Mercy Health Home Cares brand
You will also be required to provide evidence of or in the process of obtaining:
A current NDIS Workers Screening Clearance
Required Experience:
IC
Employment Type
Full-Time
