Training Certification Program Manager
Training Certification Program Manager
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1 Vacancy
Job Description
What are we looking for
The Training Certification Program Manager will lead the design development and launch of SentinelOnes industry-recognized certification program. This is a greenfield initiative requiring vision execution and deep expertise in credentialing and adult learning. Youll drive the full lifecycle of certification creation from defining exam blueprints and lab environments to question bank development and learner support in partnership with SMEs instructional designers and platform vendors.
This role blends strategy and execution. The ideal candidate brings strong certification experience a practical mindset and a passion for building scalable programs from scratch. This person will be critical in shaping how our partners customers and employees validate and grow their technical expertise.
The Training Certification Manager is responsible for ensuring that all certification exams comprehensively and accurately align with the objectives of our customer and partner training. This role oversees the development and maintenance of a high-quality exam question bank facilitates question development evaluates exam performance and supports both learners and the training team in the certification process.
What will you do
Program Strategy
- Lead the end-to-end creation of SentinelOnes technical certification program framework including credential tiers prerequisites and maintenance cycles.
- Define and socialize a certification roadmap aligned to company objectives and technical curriculum maturity.
- Manage multiple simultaneous project streams and report progress to stakeholders.
- Collaborate with the team to evaluate and implement lab proctoring and test delivery platforms.
Certification Content Management
- Review training content to ensure full alignment with certification objectives and industry standards.
- Ensure alignment between certification content and training curriculum; proactively identify gaps and recommend content updates.
- Develop scoring models and passing criteria incorporating standard-setting methodologies like Angoff or Bookmark.
- Collaborate with instructional designers instructors and subject matter experts to update or enhance course coverage.
- Project manage reviews with stakeholders to ensure program alignment.
Question Bank Development Management and Quality
- Develop and oversee the administration organization and integrity of the certification question bank.
- Review and revise existing questions for clarity relevance and technical accuracy.
- Establish workflows for AI-assisted question drafting and SME review loops to scale development without compromising quality.
- Evaluate question performance using analytics to determine effectiveness and difficulty levels.
Exam Development Leadership
- Create and manage a structured certification program for training internal teams and external contributors on how to write high-quality exam questions.
- Run internal workshops on exam question writing best practices secure item handling and exam validation procedures.
- Launch a Certification Development Council to manage lifecycle governance of exams including renewals versioning and SME engagement.
Student and Stakeholder Support
- Review flagged or disputed exam questions and update or retire them as necessary.
- Provide guidance and escalation support for candidates instructors and partners on exam-related inquiries.
- Work with instructors course developers and certification holders to gather feedback on question effectiveness and clarity.
What skills and knowledge should you bring
Required:
- 5 years of experience in exam development certification management or technical credentialing programs.
- Strong understanding of instructional design competency mapping and learning science.
- Experience launching new certification programs ideally in high-growth and resource-constrained environments.
- Demonstrated experience in developing and managing high-stakes exam content and question banks.
- Experience with exam development tools (e.g. Questionmark ExamSoft Moodle or proprietary LMS platforms).
- Hands-on knowledge of lab environments or virtualized practice testing tools.
- Familiarity with exam standard-setting methodologies such as Bookmark or the Angoff method.
- Exceptional attention to detail and analytical skills for evaluating question performance data.
- Background in instructional design adult learning theory or psychometrics.
- Demonstrated ability to lead cross-functional initiatives with Product Engineering Marketing and Education teams.
- High comfort level working through ambiguity and building structure where little exists.
- Excellent communication skills and ability to influence both technical and non-technical stakeholders.
Preferred:
- Experience working for an enterprise software or cybersecurity company.
- Experience using generative AI to accelerate training and exam development.
- IT or cybersecurity industry certifications.
- Understanding of cybersecurity and accreditation standards (e.g. NIST NICE framework ISO/IEC 17024).
Key Mindset for Success:
Youll thrive in this role if youre a builder at heart someone who sees the opportunity in a blank slate can architect with long-term scale in mind and is comfortable juggling strategic planning with hands-on execution. If you believe great certification programs are both rigorous and learner-friendly wed love to meet you.
Why us
You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will be joining a cutting-edge project and will be able to influence the architecture design and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry.
- Medical Vision Dental 401(k) and Dependent FSA
- Unlimited PTO
- Paid Company Assigned Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team-building events
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
Required Experience:
Manager
Employment Type
Full Time
