Customer Advisor
Customer Advisor
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Job Alert
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Job Description
Customer Service Advisor
27499 per annum (pro-ratad)
30 hours per week - Monday to Friday - either 08:30-14:30 or 09:00-15:00
Linc Head Office Newport Road Cardiff CF24 1GG
The opportunity:
Do you love to talk and listen Can you provide outstanding customer service housing and repair advice in a fast-paced environment If so we may have just the job for you.
Our friendly customer contact team are on the hunt for a new colleague. Linc is a housing association with a big ambition. We want to create an environment where everyone flourishes.
As our Customer Services Adviser youll be providing super service to our customers on the phone or digitally as our first point of contact as well as providing vital administration support to our housing teams to allow them to provide brilliant services across 10 local authority areas.
There couldnt be a better time to join us at Linc as we transform our services through our creative modernisation programme. We are a growing business so there are lots of opportunities to develop a career in housing with us.
What we need from you:
A passion for delivering great customer service our customers are at the heart of everything we do. We are looking for someone who can go above and beyond to meet and exceed the needs of our tenants and customers.
A positive can-do attitude. Youll need to be warm friendly and our values will sing to you which are to be passionate ambitious and respectful.
You will need to be able to work with a variety of IT systems communicate well and enjoy working as part of a busy team.
Wed love to recruit a Welsh speaking colleague to this post; however this is not an essential and dont let that put you off applying.
What we will offer in return:
Wellbeing support
Dedicated learning and development team
Free DBS & parking onsite
26 days annual leave per year plus 8 bank holidays
Excellent work life balance
Agile working
Perkbox discounts
Interview process
Applications close 20th July
Assessments sent: 21st July
Assessment deadline: 22nd July
15 min telephone interview: 24th July
Face to face interview: 1st August
Whats it like to work at Linc
Linc are passionate ambitious and respectful. We take pride in everything we do; we are creating a happier healthier Wales.
We are creating an environment for people to flourish; we offer training support and career opportunities.
We offer great work life balance competitive salaries excellent benefits wellbeing support and much more!
Our customers are at the heart of everything we do so in one word working at Linc is rewarding.
Whats next
Please click apply and complete our short application. The advert will close at 23:45 on Sunday 20th July 2025. We reserve the right to close the advert before this date once we are in receipt of sufficient applications.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
