Staff AI Engineer
We are:
Wizeline a global AI-centric technology solutions provider develops cutting-edge AI-powereddigital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture ofgrowth collaborationandimpact.
With the right people and the right ideas theres no limit to what we can achieve
Are you a fit
Sounds awesome right Now lets make sure youre a good fit for the role.
Key Responsibilities
- Agent design & delivery:Translate business goals into deterministic guard-railed conversational workflows; ship agents that handle millions of user interactions with high CSAT and low latency.
- Full Agent Development Life-Cycle:Own scoping design implementation automated evaluation/regression testing deployment rollout monitoring and iterative tuning.
- Tool & data integration:Connect agents to enterprise APIs vector/RAG knowledge bases event streams and internal micro-services so they canact not justchat.
- LLM orchestration & planning:Implement multi-model pipelines (e.g. comprehension planning critique response) using frameworks such as OpenAI Function Calling LangChain/LangGraph or similar.
- Trust safety and compliance:Implement multi-layer guardrails (rules supervisor models) PII detection/masking credential vaulting and auditable traces that satisfy SOC 2 / GDPR-class requirements.
- Continuous Optimisation: Inspect reasoning traces analyse failure modes improve prompts/skills/knowledge and raise autonomous resolution rates week over week.
- Cross-functional collaboration:Work closely with client PMs CX leaders and non-technical stakeholders; explain AI trade-offs clearly and gather feedback to shape roadmaps.
Must-have Skills
- 5 years software engineeringin production environments (TypeScript/Node Go or Python) with strong API design testing and debugging habits.
- Hands-on LLM experience(GPT Claude Gemini or fine-tuned OSS models): prompt engineering function/tool calling model selection and evaluation.
- Retrieval-Augmented Generation (RAG): designing embedding pipelines and semantic search with Pinecone Weaviate etc.
- Agent orchestration expertise: LangChain/LangGraph OpenAI Agents SDK CrewAI or equivalent frameworks for tool-augmented reasoning loops.
- ML-/DevOps literacy: containerisation CI/CD GPU/AI infra caching automated evals for nondeterministic systems.
- Experience enforcingsecurity guardrails & PII protectionin user-facing AI products.
Nice-to-have:
- Real-time/voice agent delivery (e.g. SSE or WebSockets).
- Familiarity with emerging multi-agent protocols (MCP A2A) or supervisor/critique agent patterns.
- Domain experience in e-commerce fintech telecom or large-scale customer support.
- Prior work with automated prompt/agent regression testing frameworks.
What we offer:
- Competitive compensation & total rewards
- Health benefits & wellness programs
- Savings & retirement plans
- Global mobility opportunities
- Flexible work policy and remote-friendly approach
- Happy hours gaming tournaments sports activities & more
- Continuous learning & training programs with WizeAcademy
- Free certifications in cloud technologies and coding languages
Find out more about our culture
here.Required Experience:
Staff IC