Support Engineer - IT & Networking

The Team:

Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure cybersecurity cloud solutions and enterprise platforms like Workday Salesforce and HubSpot Gloo360 empowers its partners to focus on their core missions. Through innovative solutions strategic integrations and exceptional customer support Gloo360 ensures operational excellence while driving efficiency scalability and transformative impact for the organizations it serves.

The Opportunity:

As a Support Engineer - IT & Networking Support Services on the Gloo360 team you will become a trusted technology partner for external clients across a wide range of industries. Youll provide hands-on technical support manage device systems and play a key role in delivering seamless onboarding experiences and maintaining secure high-performing technology environments. This is a hybrid role based in Colorado Springs (South Denver preferred) with 1-2 days onsite at client sites in the Palmer Lake/CO Springs area and occasional travel to the HQ office in Boulder CO.

What Youll Be Doing:

• Serving as a go-to resource for client users by delivering multi-channel technical support through tickets email phone and chat platforms.
• Diagnosing and resolving hardware software and networking issues across macOS and Windows environments with confidence and efficiency.
• Managing IT onboarding/offboarding processes to ensure smooth transitions for new hires and departing employees.
• Overseeing endpoint management tools and device fleets to maintain optimal performance and security standards.
• Supporting productivity tools such as Google Workspace Microsoft Office365 Zoom Slack and others ensuring clients can work effectively.
• Coordinating vendor relationships for hardware repairs A/V systems and office tech infrastructure both remotely and on-site.
• Assisting with security audits disaster recovery processes and facility security systems to ensure operational readiness and compliance.
• Delivering proactive solutions to optimize client IT systems improve employee tech experiences and elevate organizational performance.

What Were Looking For:

• Demonstrated experience supporting IT Helpdesk operations including Tier 1 & Tier 2 support.
• Hands-on skills in troubleshooting both Dell (PC) and Apple (Mac iOS) hardware/software.
• Proficiency in endpoint management tools and platforms such as JAMF Google Workspace Office365 Okta and Zoom.
  Familiarity with A/V conferencing systems printers and facility IT tools.
• Basic command-line knowledge and Bash scripting is a plus.
• Strong interpersonal skillsyoure approachable clear and thrive in collaborative environments.
• A proactive mindset strong organizational skills and a genuine desire to grow your technical expertise.
• Physical capability to occasionally lift or transport devices and navigate between office environments.
• Certifications like A Network Security or vendor-specific credentials (Cisco Apple Dell etc.) are a bonus but not required.

Job Location: Hybrid - Colorado Springs/South Denver

Compensation: $85000 - 105000

Our Team Members Enjoy:

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical Dental and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic talented team dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time Gloo is only able to consider candidates who are U.S. Citizens U.S. Permanent Residents.

Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process please contact us at to let us know how we can support you.

This job is posted until filled.