Student Services Connector, Institute of Public Safety
Student Services Connector, Institute of Public Safety
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1 Vacancy
Job Description
Compensation
$36720.00 AnnualJob Description Summary
The application deadline for this position is 11:59pm EST on July 29 2025.The Student Services Connector is an intricate part of the Colleges recruitment and enrollment management efforts and serves as an extension of the admissions records financial aid and advisement offices providing frontline services and assistance for new and prospective students at Santa Fe Colleges Institute of Public Safety (IPS) in person online or via telephone. The Student Services Connector provides high level assistance for all operations of IPS including Emergency Medical Services (EMS) Law Enforcement and Corrections and Criminal Justice Programs. This position works in collaboration with other College departments and makes referrals as appropriate and helps to link students to resources.
Job Description
Responsibilities and Duties Include:
Receives visitors in person and respond to inquiries by telephone email and chat to assist students with application enrollment testing and registration processes or other specific student support services.
Assists Advising Specialists and other appropriate staff in promoting IPS programs.
Aids students in completing required documents.
Provides technical support for students.
Assists with processing student application payments and applicant fingerprinting.
Provides immediate information and updates regarding inquiries about college events and processes.
Provides direct administrative support and assistance pursuant to established guidelines and work collaboratively with College departments as needed determining when referral to another department is appropriate.
Resolves routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
Communicates collaborates and maintains relationships with internal and external community constituents.
Organizes and facilitates meetings and special events schedules and coordinates dates and times venues attendance agendas and facility arrangements according to the specific location of assignment.
Assists with IPS student orientation and graduation events.
Monitors reconciles and assists with fiscal administration for the department including but not limited to budgets funding purchase orders Pcards grants and/or contracts according to the specific location of assignment.
Prepares special reports summaries or replies to inquiries by compiling data and statistics from various departmental resources.
Attends appropriate meetings and prepare meeting minutes.
Performs administrative tasks relating to the accreditation of IPS programs.
Manages and updates program websites and publications with the most current accurate and timely information.
Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.
Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.
Provides service excellence through courteous informed accessible and professional engagement.
Performs other duties as assigned.
QUALIFICATIONS
Required: An associate degree with two (2) years of related work experience or a combination of education and/or experience equal to four (4) years.
Additional Requirements: A criminal background check will be conducted.
Preferred:Knowledgeable of College and community resources. Understanding of application and enrollment processes financial aid procedures and advisement principles. Experience working in a team engaging in critical thinking and maintaining meticulous attention to detail.
General Knowledge Skills and Abilities
Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.
Team Orientation & Interpersonal highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
Ability to work in a multi-cultural environment.
Results Orientation proven ability to set and exceed established targets.
Organization & Time Management able to plan schedule organize and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.
Adaptability to Change able to be flexible and supportive and able to positively and proactively assimilate change in rapid growth environment.
Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.
Application Process: All applicants must submit a completed online SF application a letter of intent an up-to-date resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.
If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
Employment Type
Full-Time
