Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisor Maidstone Office/Hybrid Homeworking
Agilisys in partnership with Kent County Council
23585 Full Time (rising to 25000 through achieving key milestones)
Are you interested in helping the residents of Kent
Do you have a passion to make a difference in someones life
Do you have the following skills to take on this position
- Great listener & empathetic
- Strong communicator
- Professional approach
- Reliable motivated & organised
- Problem solving with a view to provide resolutions.
- Computer literate & ability to operate multiple systems effectively.
If you can answer Yes to all the above then we might be a match for you!
All employees must provide evidence of their eligibility to work in the UK before commencing employment by furnishing copies of the specified documents
We have Full-time positions available for an inbound telephony role.
Our current planned induction date: 11th August 2025
Closing date for applications: 28th July 2025.
At Agilisys we strive to improve the customers experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UKs most innovative IT services providers delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK.
We are looking to hire enthusiastic flexible and driven Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.
Our office is based in the heart of Maidstone (ME14) with local car parking available. You will be required to be within a reasonable commuting distance from our office.
We are currently operating a hybrid work model split between our office and homeworking where a strong/stable WI-FI connection is required. You will be required to be available for induction attending the office for at least the first 3 weeks. Hybrid working requires 2 days in the office as a minimum.
Working at Agilisys in collaboration with Kent County Council you will be the first point of contact for residents and visitors to Kent. Based in a fast-paced contact centre environment working alongside a friendly and professional team we will invest in your development to ensure you can deliver the best service for our customers.
Our operating hours are Monday-Friday between 08:00 - 18:00.
Role Responsibility
- To achieve individual objectives and team targets to assist in meeting the businesses overall KPIs.
- To deliver a high level of Customer Service in line with our clients quality standards.
- To handle a wide range of enquiries using various Service systems and processes including complaints.
- To communicate effectively (written & verbal)
- To be professional helpful welcoming and pleasant to customers and colleagues.
- To be able to remain calm in all situations with a polite and courteous manner.
- To meet data protection and client confidentiality requirements.
- Desirable to have some knowledge of how local authorities or other large organisations operate.
Agilisys Package
We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below:
- Starting salary of 23585 including a structured salary progression up to 25000 by achieving key milestones.
- Training provided to gain new skills and experience.
- A comprehensive career framework to support your development needs.
- Exclusive access to a suite of Well-being services.
- Flexible working.
- Dress code - smart /casual.
- 25 days annual leave plus bank holidays based on a full-time position
- Pension Scheme.
- Health Insurance.
- Buy & Sell Annual leave.
- Cycle to work Scheme.
- Dental cover.
- Life Assurance
- Health assessments
- Free independent mortgage advice.
- Discounted gym memberships.
- Being an Employee Owner as part of the Employee Benefit Trust you can make a difference in the future of our organisation.
- Access to exclusive discounts and offers with a variety of retail providers through Agilisys Perks at Work scheme.
Agilisys Values
- Passion
- Innovation
- Integrity
- Partnership
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender marital status sexual orientation pregnancy race colour ethnic origin nationality religion or beliefs disability age political opinions or trade union membership.
Required Experience:
Unclear Seniority
Employment Type
Advisor
