IT Customer Service Representative
IT Customer Service Representative
Posted on :
17-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description:
- Valid Driving License needed
- Relevant Experience - 5 Years
Job Requirements / Key Responsibilities:
- Rotational assignment including offshore platforms onshore drilling sites and corporate offices).
- Deploy configure and maintain IT infrastructure at offshore platforms and onshore drilling locations.
- Troubleshoot and support satellite communications (VSAT) rig-based wireless networks and IT/OT convergence systems.
- Perform rig-up and rig-down of IT equipment during mobilizations and demobilizations.
- Support drilling software (e.g. WellView RigSense Pason Landmark) and coordinate with vendors for issue resolution.
- Interface with drilling HSE and rig personnel to ensure technology uptime and alignment with operational safety.
- Create and maintain rig IT documentation including network diagrams inventory and incident logs.
- Participate in IT incident response and disaster recovery plans specific to drilling operations.
- Train rig crews and superintendents on IT tools communication protocols and remote support processes.
Qualifications:
- Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
- Minimum 5 years of experience in IT field services preferably in oil & gas or maritime environments.
- Advanced knowledge in networking (LAN/WAN Cisco Fortinet) Windows Server/Client satellite comms (Inmarsat VSAT) and industrial control systems.
Familiarity with ITIL NIST or ISO/IEC cybersecurity frameworks in industrial environments.
Certifications Required:
- Valid HUET / BOSIET (Basic Offshore Safety Induction and Emergency Training) with Helicopter Underwater Escape Training.
- CompTIA Network / Security Cisco CCNA or Microsoft certifications (preferred).
Other Responsibilities:
- Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace & field.
- Devices supported include PCs mobile devices printers LAN equipment Activities include hardware maintenance software support and Installs Moves Adds & Changes (IMACs).
- Troubleshoot install printers drive mappings permissions and other end-user computing environment related items.
- Company Hardware and software maintenance and support Workplace (Laptops Desktops and iOS) device optimization and configuration.
- Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Company-designated locations.
- Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices. Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
- Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
The supported devices are listed below:
- Desktops & laptops
- Apple Mac OS for remote connectivity (e.g. Citrix) where applicable
- Printer queue and break/fix coordination
- iOS devices
- Android devices where applicable for Mobile Device Management
- The supported software is listed below:
- Enterprise software part of Companys standard workplace image (desktop and laptop)
- Provides meeting support and assistance with the use of AV hardware.
- Set up and install A/V equipment such as projectors TVs speakers microphones and cameras.
- Maintains functionality of A/V technology and replaces non-working damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.
ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
