ERP SAP Global CP Platform Lead
ERP SAP Global CP Platform Lead
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Job Description
Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:
- Service Management: Manage the total scope of IT delivery (Cost Quality and Time)
- Relationship Management: Maintain good relationship with Syngenta Stakeholders
- Supplier Management: Manage and build sustainable relationships with Strategic Partners
- Driving KPIs for the service with Vendors.
Scope (Key Accountabilities)
- Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance Procurement or Manufacturing
- Should have good knowledge on SAP Applications like ECC APO BW MDM along with Integrations - SAP PO BODS SAP HCI
- Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
- Should be able to become bridge between application and infrastructure teams
- Accountable for their area of responsibility operating and improving services and compliance in alignment with global policies and standards
- Drive Service Management leading to SLA achievement and high level of customer satisfaction
- Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
- Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
- Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
- Incident problem escalation configuration release and capacity management
- Compliance with all Internal and External Audit observations
- Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
- Build a healthy and working relationship with key stakeholders
- Identify and drive service improvements effectively
- Connect with business facing stakeholders to understand the improvement areas and drive them
Qualification Experience & Critical leadership capabilities
- Overall 8- 10 years of IT experience of which 4--6 years of professional SAP Global Service delivery/ management experience
- Computer science engineering or technical related degree
- ITIL V3 experience (certification desirable)
- Technologies: SAP Applications (SAP ECC BI SCM Integration)
- Working experience on S4 CFIN BW4 HANA cloud computing is an advantage
- Should have Functional knowledge in at least one stream (Eg: Finance Procurement Manufacturing)
- Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
- Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
- Excellent communication around issues managing escalations opportunities and documentation skills with attention to detail
- Solid experience in client facing and managing outsourced partners
- A Team player with a collaborative attitude proactive and ability to work under pressure
Qualifications :
University degree (Bachelors) in a commercial/ business or technical/IT subject
Additional Information :
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.
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Work :
No
Employment Type :
Full-time
Employment Type
Full-time
