Head of Retention - Money20/20

This newly created role is responsible for maximizing the Retention teams performance to increase sales volume and value from existing accounts.   

We are seeking an experienced Head of Retention to join our Money20/20 Europe Sales Team reporting directly to the VP of Sales. This strategic leadership position will be instrumental in driving customer retention initiatives managing relationships and optimising our retention strategies across the European market.

• Manage day to day running of Retention team as the direct line manager
• Work with EVP and VP Sales to develop and implement cohesive account growth strategy and tactics 
• Implement Year 1 customer Retention strategy and tactics
• Work with the Retention team to develop and implement key account plans 
• Devise implement and optimise rebooking strategies and tactics 
• Ensure all success metrics are being met specifically weekly activity and run rates
• Support team on calls and meetings with clients and provide feedback and coaching 
• Attend competitor shows and events with team 
• Coach and guide team on messaging objection handling terrain mapping inventory knowledge
• Work with SPEX marketing team on key messages and marketing campaigns  
• Map and distribute targets pipeline management forecasting and activity 
• Work with global sales teams to build best practice - what is working what isnt how can we improve
• Collaborate with Head of New Business and Head of Enterprise as the senior sales leadership team to maximize results and share best practice 
• Provide weekly reporting to VP sales Europe

Qualifications :

• Exceptional communication skills 
• Ability to work cross functionally in a large organization   
• 2 Years Sales Management 
• 6 Years Sales Experience with a focus on growing revenue from existing accounts  
• Ability to build a team and lead it 

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say 

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here.

Remote Work :

No

Employment Type :

Full-time