Senior Director Client Support

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Senior Director Client Support do at Fiserv

We are seeking a strategic visionary and results-oriented leader to drive the transformation of our client servicing organization. You will be responsible for implementing transformative initiatives to elevate client experiences drive operational excellence and support business growth objectives.

You will champion the transformation of client services by integrating innovative solutions and ensuring a seamless client journey across the enterprise.

What you will do:

• Provide strategic direction and support for Client Services to ensure advancement of Clients knowledge and satisfaction with Fiserv & Bank products and services enabling clients to maximize their business goals.
• Provide thought leadership in advancing Fiservs support services offerings to meet or exceed changing client and market expectations.
• Coordinate the implementation of new products and enhancements to ensure proper client notification and support.
• Lead the ongoing evaluation of investments in technology that will advance Fiservs support service offerings.
• Lead a Client Advocacy culture where employees have the confidence courage initiative and resolve to make a difference.
• Identify and address gaps between employees current capabilities and what is needed for alignment with strategic direction.
• Develop succession plans for key positions - using performance management to improve performance develop employees and hold managers accountable

What you will need to have:

• High School graduate/GED
• 10 years of functional business experience within the global Client and/or Customer Service Industry.
• Prior experience developing and implementing strategic operating plans.
• Prior experience working with management at the Executive Leadership level.
• Ability to travel to client sites and on-site meetings.

What would be great to have:

• Degree in Business Administration or Marketing Communication
• Experience leading the ongoing evaluation of investments in technology that will advance Fiservs support service offerings.
• Prior experience attracting developing and retaining top talent for key positions.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.