Manager, Solutions Engineer
Manager, Solutions Engineer
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$ 122280 - 172632
1 Vacancy
Job Description
Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including Vimeo Pinterest The New York Times and GitHub.
Were building a more trustworthy Internet. Come join us.
Manager Solutions Engineering (NA-US)
Posting Open Date: 7/15/25
Anticipated Posting Close Date*: 9/15/25
*Job posting may close early due to the volume of applicants.
Manager Solutions Engineering
Fastly is looking for an exceptional customer-centric leader to manage a team of Solutions Architects and Engineers. Fastlys Solutions Architects and Engineers provide expert-level technical guidance to customers integrating our products into their application stacks. This means we are working with the latest innovations in technology learning about them and using our experience considering how they are best used. Our engagement with customers starts with service onboarding configuration migration traffic go-live and training. We also continue to work with customers as they get on board helping integrate our services with their applications to ensure customers get the most out of Fastly.
As the Manager of Solutions Engineering this role is responsible for providing effective leadership across the team to ensure successful customer onboarding and retention through high value deliverables on designated cases. Key activities include driving internal alignment to ensure a high quality customer experience measuring technical and performance results assisting with customer scoping and escalations providing feedback and coaching to develop the team creating operational plans to scale team impact.
What Youll Do:
- Manage a team of highly-technical Solutions Engineers and Architects ensuring overall customer success
- Develop strategic direction and execute on key objectives for Solutions Engineering
- Build and maintain relationships with key stakeholders in Client Services Sales Product and Engineering.
- Champion customer asks internally including escalations risks new opportunities product features and technical requirements for maintaining and growing customer relationships.
- Maintain and create new team workflows SLAs and processes to efficiently handle customer needs.
- Identify and resolve gaps in tooling and business processes
What Were Looking For:
- 8 years Pre-Sales or Post-Sales experience in Sales Engineering Web Development customer-facing DevOps Engineer Technical Account Management Solutions Architect
- 2 years of relevant experience leading people associated with technical management of client relationships
- Demonstrated experience and success in handling client relationships either on a primary or secondary basis
- Exceptional communication skills detail-oriented and self-motivated leader with strong analytical skills.
- Broad technical expertise including cloud and internet architecture as well as scripting/software development experience
- Ability to embrace change while maintaining focus on results and customer experience
- Capable and willing to travel for customer meetings as necessary
Work Hours:
- This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to the following preferred office locations:
- Denver CO
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
This position may require travel as required by your role or requested by your manager.
Salary:
The estimated salary range for this position is $122280.00 to $172632.
Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.
This role may be eligible to participate in Fastlys equity and discretionary bonus programs.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings
We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025 we offer 11 paid local holidays 11 paid company wellness days.
Why Fastly
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastlys home-base is in San Francisco but we have multiple offices and employees sprinkled around the globe. As a new hire you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly participate in hands-on learning opportunities and immerse yourself in our culture firsthand.
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.
Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .
Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.
Required Experience:
Manager
Employment Type
Full Time
