Reception and Hospitality Team Leader

First Impression Team Leader

Salary: 35000 per annum plus company benefits

Location: London EC2V 7AW

Contract: Full Time Permanent

Shifts: 37.5 hours per week Monday Friday 9am-5:30pm 1 hours unpaid lunch break

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Team Leader to join our team!

Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The First Impression Team Leader is responsible for overseeing the daily tasks in the reception and hospitality teams to ensure a seamless service for clients and setting a new superior industry standard in a clients journey.

A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.

This role will support the First Impression Manager in providing a best-in-class service tailored to the client. This is a hands-on role involving travel to other client sites and will include working alongside Williams Lea team members to deliver the overall service.

Key responsibilities

• Completing daily customer service tasks as required including managing cover for reception switchboard hospitality meeting room management and overseeing the audio-visual systems and housekeeping
• Ensuring that the workplace is always maintained in a tidy and well-presented manner
• Ensuring that all Williams Lea policies procedures and standards are correctly implemented and maintained
• To be responsible for and managing the health and safety for the First Impression team and visitor areas at all sites.
• To manage the staffing resource and play a flexible role to cover team absences when required
• Delivering training to assistants and ensuring that staff are given the skills needed to successfully carry out their role this will include relevant training provided by Williams Lea
• Directly supervise First Impression Assistants working closely with the First Impression Manager tracking all aspects of performance including continuous feedback meetings and giving regular feedback
• Ensuring that agreed service levels are maintained and exceeded where possible
• Collecting data and compiling a monthly report for the onsite First Impression service
• Routinely researching proposing and budgeting innovative ideas for the development of the onsite and companywide First Impression service
• Undertaking other reasonable duties assigned by your manager or the client

Personal attributes

• Experience as a Senior Receptionist or Team Leader within a corporate hospitality environment is essential
• Experience managing motivating and developing a team
• Experience of collecting data and creating reports
• A passion for service excellence and innovative ideas
• Excellent communication skills with clients and colleagues
• A high attention to the finer details without losing focus on the bigger picture
• Fluent written and spoken English
• Experience using email Microsoft packages room booking and switchboard software
• Excellent personal presentation

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:

• 25 days holiday plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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