Spa Attendant
Spa Attendant
Posted on :
17-07-2025
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1 Vacancy
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Job Description
Description
ESSENTIAL JOB FUNCTIONS:
- Offer the highest level of personalized service while maintaining a positive enthusiastic helpful and professional attitude with all guests and team members.
- Initiate and engage in conversations in a professional and friendly manner.
- Oversees attendant/receptionist employee relations training product levels service standards and linen running for both male and female spa facilities.
- Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
- Works with management to insure all linen spa and fitness inventory are at proper par levels.
- Ensures confidentiality with respect to guest and employee information.
- Assist Spa Attendants and Receptionist with guest experience answering telephones checking in guests making reservations providing tours and maintaining daily cleanliness of facility during operating hours.
- Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events holidays weekends groups etc.
- Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
- Handles guests with problems prior to a supervisor intervention
- Maintain knowledge and understanding of treatments/physiological effects/contraindications.
- Maintain spa facility by performing necessary housekeeping duties (picking up towels cups shower & bathroom area vanity area and all surrounding areas).
- Uphold spa dcor by maintaining the set-up and cleanliness of the area.
- Give tours and describe the spa facility to all guests entering the facility.
- Provide beverage service to all guests
- Handles guest requests and questions in a calm professional and courteous manner.
- Ensures guests services are started on time and all tickets are closed out properly.
- Communicate and describe in an articulate manner the spa offerings and their benefits
- Comfortable around guests in a state of undress.
- Maintain an understanding of the spa industry and spa philosophy (balance relaxation unity and a healthy lifestyle)
- Understand that as a representative of the Spa they will maintain a healthy fit appearance and a positive attitude.
- Maintain a clean safe stocked and well organized work area
- Assist in all areas of the spa operation as directed by management
- Perform other tasks as assigned by Manager or Supervisor.
QUALIFICATIONS:
- Previous Spa experience Recommended (1-2 year minimum)
- Must be able to read write and interpret Spa related terminology including the various treatment modalities equipment and products.
- High school diploma or equivalent
- Excellent reading writing and oral proficiency in the English language
- An energetic forward thinking and creative individual with high ethical standards and an appropriate professional image.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Due to the nature of the hospitality industry team members may be required to work varying schedules weekend and holidays to reflect the needs of the facility.
- Fast paced environment
- Multiple tasks to be handled under time constraint.
- Must be able to handle a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.
- Must be able to speak read write and understand English.
I understand the Casino and its surrounding areas are under constant surveillance and that as an employee of Caesars Virginia I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.
Employment Type
Part-Time
Key Skills
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