Manager of ServiceNow Platform (Service Owner)

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: Manager of ServiceNow Platform (Service Owner)

Location: Cracow Poland

Were looking for a dynamic and self-driven ServiceNow Platform Owner to lead the evolution of our ServiceNow platform.

This is a high-impact leadership role where youll own the strategy governance and performance of the ServiceNow environment. Youll lead a talented team and work cross-functionally to align platform capabilities with business goals driving continuous improvement and innovation across IT services.

Key Responsibilities:

• Lead the administration development and expansion of our ServiceNow platform

• Build and manage a high-performing technical team (admins architects developers analysts)

• Define and execute the platform roadmap to support scalability and efficiency

• Collaborate with key stakeholders to identify and prioritize business requirements and translate them into effective platform solutions

• Establish governance and best practices for ServiceNow usage across the enterprise

• Oversee implementation and support of key modules: ITSM ITOM CSM and others

• Monitor platform performance and ensure high availability and compliance

• Drive automation optimization and user-centric innovation

Skills & Qualifications:

• Proven track record managing enterprise-level ServiceNow platforms

• Deep expertise in ITSM and related modules

• Strong leadership skills and experience managing cross-functional teams

• Fluency in ServiceNow architecture development and integrations

• ServiceNow Certified System Administrator (CSA) certification preferred; other certifications (ITIL PMP) a plus

• Excellent communication skills with the ability to translate business needs into platform solutions

• A Bachelors degree in IT Computer Science or related field

What we offer in return:

• A diverse and inclusive work environment that reflects the perspectives of our diverse customer base.

• Competitive compensation package with bonus structure and extended benefits.

• Hybrid work culture.

• Participation in feedback loops to establish a personalized career path.

• A growing company that believes in ownership from day one empowering everyone to grow and take on accountability.

Next steps:

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager.

• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.