Sales Support Executive
Sales Support Executive
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Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AI-proficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
This is an exciting new role created to support customers from within our EMEA Enterprise Client Sales function.
As a Sales Support Specialist you will play a crucial role in enhancing the sales teams productivity supporting deal closure and becoming a trusted advisor to the customer base.
You will be button sharp at the coordination of sales-related activities administrative duties and customer service. Excellent organizational and communication skills are a must
- a keen attention to detail and the ability to handle multiple tasks simultaneously.
For those who want to take this to the next level an extraordinary opportunity exists to experience and be trained into a full Client Sales/Account Manager under the tutelage of experts in the world of selling CCaaS and SaaS.
Key Responsibilities:
Sales Coordination:
Support if required Coordination and tracking status of sales orders
Communicate with other departments as required.
Support the sales team as necessary
Assist in organising and attending sales events trade shows and promotional activities.
Maintain accurate records of sales activities and transactions.
Ensure all sales documentation is complete and complies with company policies.
Administrative Support:
Maintain and update customer databases and CRM systems.
Assist in the preparation of sales reports presentations and proposals.
Schedule and coordinate meetings appointments and travel arrangements for sales team members.
Manage central email account and email alias as necessary
Prepare and process sales orders if required.
Customer Service:
Handle customer inquiries via phone email and in person.
Provide information about products and services including pricing and availability.
Resolve customer complaints and issues escalating them as necessary to the appropriate team members.
Follow up with customers to ensure satisfaction and foster ongoing relationships
Experience:
Proven experience in sales support or an administrative role.
Familiarity with online portals and sales order processing systems.
Skills:
Strong organisational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint) & Google workplace tools. Ability to work independently and as part of a team.
High attention to detail and accuracy.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Employment Type
Full-Time
