Associate, Technology Risk & Control
Associate, Technology Risk & Control
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Salary Not Disclosed
1 Vacancy
Job Description
At American Express our culture is built on a 175-year history of innovation sharedvaluesand Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
The Technology organization partners with the American Express business to enable support and drive the companys growth plans and strategic priorities by supporting the delivery and operations of technology capabilities platforms and services globally. Specifically the team delivers global capabilities and services in support of American Express customers and colleagues and it is responsible for the companys technology infrastructure providing 24x7 support to ensure an uninterrupted high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.
The objective of the Technology Control Management Issues Events & Remediation team is to ensure timely identification response and resolution of risk events and issues to minimize impact as well as to prevent recurrence through effective remediation and lesson learning.
Technology Control Management is looking for a Information Security Analyst of Issues Events & Remediation to focus on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.
Minimum qualification:
The Information Security Analyst Technology Control Management Issues Events & Remediation will:
- Investigate and conduct root cause analysis while also addressing repeated issue types
- Scope prioritize and support remediation of issues by influencing BU who own and execute issue/Operational Risk Event (ORE) remediation
- Oversee the remediation process including tracking progress validate resolution efficacy and communicate status updates to stakeholders to embed accountability along the process collaborating with other Operational Risk Management (ORM) / Control Management teams as necessary
- Perform quality assurance on documentation of issue/ORE type urgency severity/impact impact analysis/impact estimates and investigate as necessary to understand and address the root causes
- Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
- Create documentation and gather supporting evidence for issue fixes and controls that are implemented.
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
- Support and oversee the End-to-End (E2E) issue resolution process embedding accountability and ensuring lessons learned are integrated into future ORM practices
- Opine on the effectiveness of control enhancements related to issues
- Engage with key stakeholders including business unit leaders compliance officers and regulatory bodies to facilitate effective issue management and resolution
- Prepare and present detailed reports on issue status trends and outcomes to senior management and governance committees
- Be a key leader for sharing insights better practices themes etc. across the enterprise
- Build cordial working relationship across stakeholders including Technology Compliance ECMU ORGG and peer CM teams among others.
Required Qualifications:
- 3 Years experiencein operational risk management Understanding of critical operational risk management lifecycle activities
- Project management communication and interpersonal skills with an ability to interact and obtain buy-in from senior BU/tech counterparts
- Experience in process governance with a track record of establishing and overseeing robust decision-making processes that align with policies regulatory frameworks and/or operational standards
- Experience within financial services industry
- Analytical and problem-solving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
- Have executive presence and be able to provide status updates to senior leadership.
Preferred Qualifications:
- Bachelors degree in engineering and technology Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
- Scoping prioritizing and support remediation of operational issues
- Investigating and conducting root cause analysis to address repeated operational risk issue types
- Performing quality assurance on documentation of operational risk issues and events
- Overseeing the remediation process for operational risk issues and events
- Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting and overseeing the E2E issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Previous experience in a technical role
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
IC
Employment Type
Full-Time
