Student Support Officer - (m, f, d)
Student Support Officer - (m, f, d)
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Your Responsibilities
About the Role
The Student Support Officer plays a key role in guiding prospective students through their application journey at BSBI from initial inquiry through to payment and enrolment. This position is vital in ensuring a smooth and supportive experience for students while upholding the quality and reputation of BSBI.
Working independently within a clear framework the Student Support Officer is expected to manage their pipeline effectively provide accurate information and contribute to continuous improvement within the team. Provide tailored one-on-one advice to prospective students based on their needs and background
Key Responsibilities
The Student Support Officer plays a key role in guiding prospective students through their application journey at BSBI from initial inquiry through to payment and enrolment. This position is vital in ensuring a smooth and supportive experience for students while upholding the quality and reputation of BSBI.
Working independently within a clear framework the Student Support Officer is expected to manage their pipeline effectively provide accurate information and contribute to continuous improvement within the team. Provide tailored one-on-one advice to prospective students based on their needs and background
Key Responsibilities
- Manage the full application cycle frominitialcontact through to enrolment and tuition payment
- Respond to programme inquiries with clear andtimelyinformation
- Work closely with the visa team to support international students throughout the visa process
- Maintainaccurateand up-to-date records using internal systems and CRM
- Monitor and manage lead pipelines efficiently andin a timely manner
- Generate and review reports as needed
- Collaborate with other departments to support student success
- Assistwith general administrative duties and ad hoc tasks assigned by management
- Represent BSBI in a professional and positive manner in all interactions
Your profile
Essential
- Bachelors degree or equivalent experience
- Experience in a customer-focused or consultative sales environment (B2C preferred)
- Excellent verbal and written communication skills in English (minimum C1 level)
- Ability to manage time effectively prioritise tasks and handle pressure
- Strong interpersonal skills and a student-first mindset
- High attention to detail and adaptability in a dynamic environment
- Comfortable working independently while being a collaborative team player
- Proficient in Microsoft Office and/or Google Suite
- Proactive driven and committed to supporting students in reaching their goals
- Previousexperience working with CRM systems or lead management tools
- Background in education international student services or recruitment
- Familiarity with KPIs and performance targets
- Experience in managing or improving account management workflows
- Additionallanguages
Why us
- A multicultural and international work environment
- Opportunities for professional development and career progression
- Comprehensive training and ongoing support
- A positive collaborative workplace culture
- Performance-based commission structure
- The chance to contribute to meaningful student outcomes and educational impact
Please note: Duties may be subject to change in line with business needs. All employees are expected to uphold the values of BSBI and GUS and comply with company policies on conduct equality health and safety and safeguarding.
About us
BSBI is part of GUS Germany GmbH (GGG) a dynamic network of higher education institutions with more than 15000 students at locations in Germany Europe and beyond.
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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