About Us:
Paytm is Indias leading digital payments platform revolutionizing the way people transact and interact with financial services. Were seeking an experienced General Manager to lead our team focusing on merchant operations and field sales excellence.
About the role:Were looking for a seasoned professional to drive operational excellence in merchant onboarding management and support. As a General Manager - Lever youll oversee the entire Field Sales Executive (FSE) lifecycle from hiring and training to performance monitoring and churn management. Your expertise in merchant operations and hands-on experience in field sales will help us deliver exceptional service to our merchants.
Key Responsibilities:
1. Merchant Operations: Develop and implement strategies to streamline merchant onboarding management and support processes.
2. FSE Management: Hire train and manage FSEs to ensure they effectively communicate with merchants resolve operational challenges and drive business growth.
3. Operational Excellence: Identify and resolve operational challenges on the ground collaborating with cross-functional teams to implement solutions.
4. Performance Monitoring: Track FSE performance provide feedback and implement initiatives to improve productivity and merchant satisfaction.
5. Field Sales Excellence: Foster a culture of excellence among FSEs promoting best practices and ensuring adherence to company policies and procedures.
6. Tight execution with space for creativity
7. Roadmap planning with a clear objective/goal.
8. Problem-Solving: Analyze and resolve operational issues collaborating with cross-functional teams to implement solutions.
9. Communication: Ensure effective communication between teams stakeholders and leadership providing regular updates and insights.
Expectations/ Requirements:
1. Minimum 10 years of experience in merchant operations field sales or a related field with a proven track record of driving operational excellence and team management.
Must have a Background: Forensic or operational excellence/consulting experience in a similar industry (e-commerce fintech or retail) is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and lead teams.
Strong business acumen and strategic thinking
Education: An MBA is preferred.
Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.
Compensation:If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Operations Excellence - General Manager
