DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Mansa Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
SUMMARY: Responsible for generating profit to meet or exceed budget expectations while maintaining
operational and guest service standards as described for Mansa Hospitality.
ESSENTIAL FUNCTIONS
1. Develop administer and control the hotel revenue and expense budgets.
2. Review and approve the hotel payroll.
3. Review and approve transmittals and other front office paperwork and reports.
4. Authorize direct bill accounts and monitor the administration of Accounts Receivable.
5. Facilitate lead management processes within the hotel and provide sales support to team.
6. Oversee tracking of leads and results follow up with DOS to ensure leads are actively managed and
followed up on.
7. Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain
and service that business.
8. Completes monthly weekly daily checklists.
9. Ensures reports submitted daily as required by company.
10. Coach and train all members of the hotel team on their role.
11. Review room inventory management to ensure maximization of room revenue.
12. Ensure proper selection training counseling and motivation of all team members. Hire train counsel
and motivate management team members.
13. Ensure proper administration of Holiday Inn benefits programs to all hotel team members.
14. Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
15. Review all hourly team member disciplinary procedures and documentation. Follow progressive
discipline steps up to and including termination to correct team member performance deficiencies.
16. Ensure team member attitude of attentiveness and anticipation of guest needs.
17. Ensure proper delivery of guest special requests.
18. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction
with guest services and facilities.
19. Monitor results of guest surveys. Take appropriate corrective actions on a timely basis.
20. Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the
complaint or problem.
21. Inspect rooms daily according to quality standards for cleanliness and proper preventative maintenance.
22. Develop and maintain hotel programs to assure that the quality program criteria are met.
23. Complete and submit all forms for capital improvement for the hotel.
24. Ensure all team members are trained to act according to procedure in the event of an emergency or
accident at the hotel.
25. Ensure a viable key control program is in place in all hotel departments with documentation.
26. Ensure team members follow appropriate cash control procedures.
27. Ensure the security needs of the property and guests are met.
28. Maintain an active and visible position in the local community and industry.
29. Develop and maintain rapport with competitive hotels: City Convention and Visitors Bureau Chamber
of Commerce lead sources clients etc.
30. Participate in community activities team member functions and guest events.
31. Conduct regular team and sales meetings.
32. Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular
basis.
Minimum 5 years of experience working as a General Manager for a Marriott property.
This company is an equal opportunity employer.
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General Manager
