Oncology Patient Specialist 2
Oncology Patient Specialist 2
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Salary Not Disclosed
1 Vacancy
Job Description
Fairfax Medical Campus is looking for a dedicated Oncology Patient Specialist 2 to join their team. This role will be a full time day shift from Monday- Friday.
Inova is consistently ranked a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 total per year in education assistance and up to $10000 total for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Oncology Patient Specialist 2 Job Responsibilities:
- Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services.
- Communicates effectively with various audiences by using the most appropriate methods for the situation while verifying and entering insurance information and authorization/referral requirements.
- Performs assigned duties related to the registration of patients while contributing to a safe patient care environment.
- Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
- Coordinates and provides pre-service instructions for patients having complicated or multiple examinations tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
- Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
- Accurately transcribes order entry in the electronic medical record based on physician written orders when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
- Maintains knowledge of current local state federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs loans and grants.
- Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures.
Minimum Qualifications:
- Experience: 3 years of healthcare patient access/ healthcare revenue cycle experience or 3 years of experience in an Oncology medical office.
- Education: High School diploma or equivalent.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
