Manager of Customer Service - Onsite Bohemia, NY
Manager of Customer Service - Onsite Bohemia, NY
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$ 85000 - 110000
1 Vacancy
Job Description
In this position you will enable an elevated level of customer service through the sales order processing cycle.
Grow with Us - Your Responsibilities
Lead and support a team of 8-10 global OPMs on daily operational tasks and projects
Ensure adherence to global business processes and strategies
Support daily order handling purchasing import/export and order escalation activities
Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders
Define communicate and manage client standards and changes and participate in sales reviews and proposal development
Clear management of the escalation process to ensure a high level of delivery reliability is adhered to.
Review and address inventory safety stock consignment logistics and customs issues
Provide internal training on sales systems and organize customer workshops
Regularly report on order processing inventory and operational performance and execute strategic initiatives to align departmental objectives with company goals
What Will Convince Us
You have an academic degree in the field of business administration or a related field. Or high school or trade school and 6 years of order processing management experience
3 years of order processing management experience required
2 years of leadership and team management experience
Strong track record in global project management with a hands-on mentality sense of urgency and focus on driving tasks to completion
Excellent communication skills across all hierarchical levels and functions
High degree of adaptability and flexibility in a dynamic fast-paced work environment
Progressive attitude towards change and a passion for continuous improvement.
Analytical mindset self-motivated energetic and results-oriented able to perform under pressure
Solid proficiency in common business software applications such as Microsoft Office SAP and Salesforce
Strong working knowledge of SAP (S/4 Hana)
Ability to travel internationally (estimated once per quarter)
Identification with our core values: Sustainability Openness Enjoyment
Compensation for this position will be a base salary between $85000 and $110000 depending upon experience and qualifications.
What We Offer
As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
For Residents of California please review:
California Residents-CCPA Privacy Notice for Employees
#LI-remote
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Manager
Employment Type
Full-Time
Key Skills
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