Service Design & Transition Analyst
Service Design & Transition Analyst
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Job Description
Service Design & Transition Analyst
Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent full-time position
The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment thereby maintaining service quality and continuity.
What will I be doing
- Supporting the Service Design & Transition Manager to ensure that projects new services releases and changes move smoothly from development into production.
- Responsible for identifying co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live.
- Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.
- Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation skills and knowledge transferred prior to going live.
What do I need to qualify for this role
- Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design.
- Process design management and documentation/authoring skills; with strong ability to chair facilitate and lead meetings workshops and other such structured sessions.
- ITIL awareness preferably supported by ITIL certifications
- Preferably someone with a strong background in Service management roles with solid understanding of service management frameworks and processes
- Understanding of Agile methodology
- Innovative and positive team player with excellent communication and service skills
- Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders.
- Ability to work well both within a team and individually
What we can offer you:
- Competitive salary and annual company bonus
- Excellent pension scheme (company contribution of up to 12%)
- 25 days holiday bank holidays with the option to buy additional days (pro-rata)
- Staff Discount
- Employee Assistance Programme
- Exceptional Reward and Recognition events
About Howdens:
Howdens Joinery is the UKs number one trade kitchen supplier providing thousands of products across kitchens joinery and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460000 loyal trade year our sales reached circa 2.3bn and we have an ambitious growth agenda.
As well as the opportunity to develop within a fast paced and commercial environment you will be part of a rewarding organisation recognised for excellence in the workplace in theBest Big Companies to Work For.
How to apply
Were building a future where world-class service innovation and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career then were keen to hear from you.
Howdens is founded on the principle of being Worthwhile for ALL concerned. Were working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process please emailwith the job title and location and we will be happy to help you.
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Required Experience:
IC
Employment Type
Full-Time
