Coordonnateur de programme, LTP - Gatineau
Coordonnateur de programme, LTP - Gatineau
Posted on :
17-07-2025
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Job Description
propos de Mavs
Maverick Volleyball est la recherche dun(e)Coordonnateur(trice) de programme LTP bilingue organis(e) et ax(e) sur les dtails afin de soutenir ses programmes dintroduction (Learn-to-Play) et rcratifs Gatineau. Ce rle de soutien assure la qualit de la prestation des programmes ainsi que leur bon droulement grce un soutien administratif et une bonne communication.
Description des programmes
Les programmes dintroduction (LTP) et rcratifs constituent la base du parcours de dveloppement des athltes Maverick. Ces programmes favorisent le plaisir linclusion et le dveloppement des habilets chez les jeunes athltes de la rgion et sont offerts tout au long de lanne y compris pendant lt.
Rsum du poste
Relevant du gestionnaire de programme dintroduction et rcratifs sera responsable de la coordination et de la mise en oeuvre administrative de tous les programmes LTP et rcratifs offerts Gatineau. Cela inclut la gestion des inscriptions la communication avec les clients la planification et la logistique. Le(la) titulaire offrira galement un soutien administratif au gestionnaire de programme pour laider raliser sa vision.
Responsabilits principales
Inscriptions et service la clientle
- Configurer les inscriptions pour tous les programmes dintroduction et rcratifs dans LeagueApps.
- Grer le systme dinscription.
- Grer et rsoudre les demandes des clients; transmettre les questions plus complexes ou techniques au gestionnaire de programme.
- Offrir du soutien aux autres utilisateurs y compris les clients.
- Grer les communications avec les clients et le personnel.
- Sassurer que les clients reoivent linformation pertinente sur les programmes.
- Surveiller les niveaux dinscription et en faire part au gestionnaire de programme; proposer des recommandations sur lutilisation des places disponibles pour son approbation.
Contrle de la qualit
- Collaborer avec le gestionnaire de programme pour mettre en oeuvre et surveiller le plan de contrle de la qualit du Club.
- Coordonner lhoraire des entraneurs LTP et limporter dans le systme ERP.
- Assurer la liaison avec le gestionnaire de programme pour la gestion des entraneurs.
- Veiller ce que les documents techniques et oprationnels soient traduits en franais et grer leur archivage.
quipement
- Dterminer tous les besoins en quipement et coordonner avec le gestionnaire de lquipement.
- Demander en temps opportun lquipement supplmentaire requis au gestionnaire de lquipement.
- Coordonner avec le dpartement de Marketing pour les besoins en vtements des programmes.
- Veiller ce que tous les programmes reoivent le matriel ncessaire dans les dlais tablis.
Site Web et mdias sociaux
- Fournir des mises jour bilingues et veiller la visibilit prcise des programmes.
Installations
- Coordonner avec le responsable des installations pour les lieux et les horaires des gymnases.
- Communiquer les changements en cours de saison et mettre jour lhoraire.
Satisfaction de la clientle
- Envoyer les sondages administratifs techniques et de satisfaction gnrale pour chaque programme.
- Enregistrer les rsultats de lindice de recommandation (Net Promoter Score) et transmettre les rsultats au gestionnaire de programme.
Runions
- Participer aux runions dquipes et organisationnelles prvues au besoin.
Taux de rmunration
Ce poste offre un salaire horaire allant de 20 $ 25 $ selon le niveau dexprience et les qualifications du candidat ou de la candidate.
Le ou la titulaire peut sattendre travailler de 7 10 heures par semaine.
Lieu de travail
Gatineau Qubec
Du travail administratif distance pourrait tre possible mais la gestion de la qualit des programmes doit se faire en personne.
Conditions demploi
- tre disponible le soir et la fin de semaine pendant les saisons de programmes
- Avoir le droit lgal de travailler au Canada
Qualifications essentielles
ducation
- Diplme dtudes secondaires
Exprience
- Matrise des outils numriques (ex.: LeagueApps MS365 Slack)
Habilets
- Rsolution de problmes et de conflits
- Pense critique
- Service la clientle
Comptences
- Communication (orale et crite)
- Organisation et administration
- Collaboration
- Inclusion
Langue requis
Bilingue (franais/anglais)
Atouts
ducation
- tudes postsecondaires en Gestion du sport ou domaine connexe
Exprience
- Exprience dans le milieu sportif jeunesse rcratif ou communautaire
- Connaissance de Canva Constant Contact et QuickBooks
- Capacit dadaptation rapide de nouveaux logiciels et systmes
Informations importantes
- Relev du gestionnaire de programme et du directeur des oprations.
- En raison de la composante contrle de la qualit ce poste ne peut pas tre jumel un rle dentraneur dans les programmes LTP Gatineau.
- Collaboration troite avec le responsable des installations les quipes de marketing/site web les entraneurs et le gestionnaire de lquipement.
- Le poste ninclut pas de subordonns directs mais comprend la coordination des horaires dentraneurs.
- Le rendement sera valu selon la satisfaction des participants la qualit des communications et lefficacit de la logistique.
Postulez ds maintenant
Vous tes passionn(e) par le sport de jeunesse organis(e) et bilingue Nous aimerions vous connatre !
Nous vous encourageons postuler ds que possible les candidatures seront examines rgulirement et nous rencontrerons les candidats solides au fur et mesure. Le poste peut tre combl sans pravis.
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About Mavs
Maverick Volleyball is seeking an organized bilingual and detail-oriented LTP Program Coordinator to support our Learn-to-Play and Recreational programs in Gatineau Quebec. This behind-the-scenes role ensures quality delivery and smooth operations of all programs through strong administrative and communication support.
Program Descriptions
The Learn-to-Play (LTP) and Recreational Programs serve as the foundation of Mavericks athlete development pathway. These programs promote fun inclusion and skill development for youth athletes across the region and run year-round including summer sessions.
Job Summary
Reporting to the Program Manager the LTP Program Coordinator will be responsible for the coordination and administrative execution of all Gatineau-based LTP and Recreational programs. This includes managing registrations client communications scheduling and logistics. They will also provide administrative support to the Program Manager to execute and implement their program vision.
Key Responsibilities
Registration & Customer Service
- Setup registration for all LTP & Rec in LeagueApps.
- Manage the registration system.
- Manage and resolve customer inquiries assign more complex and technical questions to the Program Manager.
- Provide support to other users including clients.
- Manage communication with clients and staff.
- Ensure stakeholders receive program information as required.
- Monitor and report on registration levels to the Program Manager; provide suggestions on registration utilization for final decision.
Quality Control
- Work with the Program Manager to implement and monitor the Clubs Quality Control Plan.
- Coordinate the LTP coaching schedule and upload it into the ERP system.
- Liaison with Program Manager on coach management.
- Ensure Technical and Operations documents are translated into French and manage storage.
Equipment
- Determine all equipment needs and coordinate with the Equipment Manager
- Request in a timely manner additional equipment as necessary from the Equipment Manager.
- Coordinate with the Marketing/branding Department on program clothing needs.
- Ensure all programs receive material in a timely manner.
Website & Social Media
- Provide Website/Branding departments program information for and applicable social media pages.
- Ensure timely updates in both official languages where applicable.
Facilities
- Coordinate with Facility Manager for gym locations and times.
- Communicate in-season changes and update schedule.
Client Satisfaction
- Send out the Surveys for admin coaching and overall performance for each program.
- Record Net Promotor Scores and provide results to the Program Manager.
Meetings
- Attend scheduled department and company meetings as required.
Pay Rate
This position offers an hourly wage ranging from $20 to $25 depending on the candidates level of experience and qualifications.
The successful applicant can expect to work approximately 7 to 10 hours per week.
Location
Gatineau Quebec
Some remote administrative work may be possible; however the role is centered around local program delivery.
Conditions of Employment
- Must be available evenings and weekends during program seasons
- Must be legally eligible to work in Canada
Essential Qualifications
Education
- High-school diploma
Experience
- Technical proficiency in managing online platforms (e.g. LeagueApps MS365 Slack)
Skills
- Problem solving and conflict resolution
- Critical thinking
- Client service
Competencies
- Strong communication (verbal & written)
- Organization & administration
- Collaboration
- Inclusivity
Language Requirement
Bilingual (FR/EN)
Assets
Education
- Post-secondary sports business management program
Experience
- Experience in youth sports recreation or non-profit organizations
- Familiarity with Canva Constant Contant and QuickBooks
- Ability to adapt quickly to new softwares and systems
Important Information
- Reporting directly to the Program Manager and Director of Operations
- Due to the roles focus on quality assurance this position cannot be combined with a coaching role within the LTP-Gatineau programs.
- Close coordination is required with the Facility Manager Website/Marketing Coaching staff and Equipment Manager
- This position includes no direct reports but does involve coordinating coaching schedules
- Performance will be measured via program satisfaction efficiency in communication and logistical execution
Apply Now
If youre passionate about youth sports highly organized and fluent in both French & English we want to hear from you!
We encourage you to apply as soon as possible - applications will be reviewed on a regular basis and we will interview strong candidates as they apply. The posting may close without notice.
Employment Type
Part-Time
Key Skills
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