Senior Analyst, Process Operations
Senior Analyst, Process Operations
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Youll be joining the Architecture Risk Governance and Operations (ARGO) Team as a Senior Analyst Process Operations. In this role you will focus on executing and maintaining existing operational processes ensuring accuracy and adherence to guidelines and deadlines.
You will coordinate internal activities related to operational day-to-day deliverables supporting process lifecycle activities such as monitoring workflows tracking commitments and following up on outstanding actions. You will help create and maintain required artifacts assist in documentation needs data gathering and updates to support Business As Usual activities and initiatives.
This role will serve as a point of contact for internal and external partners across Technology Architecture and you will proactively identify action and escalate potential issues and improve how work is completed. Youll need to take a hands-on approach balancing competing priorities and adapting to change with flexibility.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.
How you will succeed
Processing & Attention to Detail: You ensure the accurate and timely completion of day-to-day operational and governance activities by following documented processes tracking items to completion and maintaining high standards of quality. You notice the small things that others might overlook.
Providing Exceptional Service: You build strong working relationships with internal partners across Technology Architecture. You act as a reliable point of contact responding to requests promptly and helping to resolve issues with professionalism.
Team Collaboration: You work closely with ARGO team members and other stakeholders to achieve shared goals. You communicate openly keep others informed of progress and help drive alignment across initiatives.
Reporting & Transparency: You contribute to reporting activities by gathering organizing and maintaining data that provides visibility into team deliverables timelines and risks. Your work supports informed decision-making and creates transparency for leadership and partners.
Continuous Improvement: You bring a curious mindset and look for ways to improve how work is done. Whether its finding a small efficiency or raising a potential issue early you proactively contribute ideas that help the team operate better.
Who you are
You hold a degree or diploma in Engineering Business Technology or a related field with at least 2 years of experience in roles focused on process execution and improvement. Experience with Lean Six Sigma or similar certifications is an asset.
You can demonstrate experience in process operations. Youre comfortable working with established procedures ensuring compliance with standards and helping keep governance activities on track.
You understand that success is in the details. Youre thorough and diligent taking care to ensure tasks are completed accurately and to a high standard.You analyze complex problems and collaborate with teams to develop effective solutions.
Technical Expertise: Youre proficient in Microsoft tools. Advanced knowledge of Excel and Visio is an asset. Hands-on experience with JIRA Power BI Power Platform and Power Automate are nice to have.
You have strong communication skills both verbal and written enabling you to convey detailed information clearly and engagingly.
You put our clients first. You engage with purpose to find the right solutions and go the extra mile to ensure success.
You value teamwork and collective success. You understand that collaboration can transform ideas into impactful solutions and inspire outcomes by building relationships and sharing your expertise.
Values matter to you. You bring your authentic self to work and embody our values of trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 22nd FloorEmployment Type
RegularWeekly Hours
37.5Skills
Business Effectiveness Communication Data Mining Data Reporting Decision Making Metrics Analysis Prioritization Reporting and Analysis Statistical AnalysisRequired Experience:
Senior IC
Employment Type
Full-Time
