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You will be updated with latest job alerts via emailJob Description:
The L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. You will work closely with the L1 support team providing guidance troubleshooting complex problems and escalating issues to L3 support if necessary.
Responsibilities:
monitor applications from Dynatrace and raise alerts.
Dynatrace dashboard to effectively monitor the applications.
parsing and analysis
support - show Analytical approach to problem solving responding to incidents and returning services to an operational state
with 3rd party providers to resolve complex issues
and Provide root cause analysis.
improvements ideas and influence other teams
Vanguard environment.
work around like (ASG SFTP credential communication between Accord and Vanguard Market users)
Skillset:
Dynatrace
Dynamo DB Knowledge
Postgress DB Knowledge
Working experience in application management
AWS knowledge
Understanding of Kubernetes and its operation
Understanding service operations ITIL processes
Problem solving skills and Proactiveness
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Full-Time