drjobs L2 Support Engineer العربية

L2 Support Engineer

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1 Vacancy
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Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description:

The L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. You will work closely with the L1 support team providing guidance troubleshooting complex problems and escalating issues to L3 support if necessary.

Responsibilities:

monitor applications from Dynatrace and raise alerts.

Dynatrace dashboard to effectively monitor the applications.

parsing and analysis

support - show Analytical approach to problem solving responding to incidents and returning services to an operational state

with 3rd party providers to resolve complex issues

and Provide root cause analysis.

improvements ideas and influence other teams

Vanguard environment.

work around like (ASG SFTP credential communication between Accord and Vanguard Market users)

Skillset:

Dynatrace

Dynamo DB Knowledge

Postgress DB Knowledge

Working experience in application management

AWS knowledge

Understanding of Kubernetes and its operation

Understanding service operations ITIL processes

Problem solving skills and Proactiveness

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.

Employment Type

Full-Time

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