drjobs [NUS] Customer Service Representative

[NUS] Customer Service Representative

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1 Vacancy
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Job Location drjobs

Truckee, CA - USA

Hourly Salary drjobs

USD 22 - 24

Vacancy

1 Vacancy

Job Description

Full Time Seasonal Position September through March

Location: Truckee Office

Pay Range: $22-24/hour

Scope of Position
Join our growing team of E-Commerce Customer Service Representatives. This position is the customer-facing point of contact for Jones #Yes and ThirtyTwo. Responsibilities include answering customer inquiries via phone email and chat solving customer issues and processing orders and returns in a fast-paced environment.

The ideal E-Commerce Customer Service Rep prides themselves on their excellent customer service skills as well as efficiency in performing tasks independently in a fast-paced environment. This person must be able to implement and uphold our policies and procedures solve issues quickly work efficiently and be able to respond to customer inquiries in a timely manner while offering exceptional customer service.

Tasks

  • Manage a large amount of incoming phone calls emails and chat messages related to product inquiries warranty claims and E-commerce in a professional timely manner.
  • Resolve product or service problems by clarifying the customers issues selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build relationships and trust with customers through open and interactive communication
  • Process sales orders returns and refunds.
  • Work closely with our customer service manager and warranty manager to ensure all areas of the business are operating smoothly throughout the course of the season.
  • Learn and use Nidecker USs ERP system and various plugin platforms from our service providers
  • Fulfill all spare parts orders and assist in occasional warranty claims and processes.
  • Assisting sales manager in certain tasks from shipping projects to inventory and sale of demo and closeout products.
  • Misc. Clerical Duties

Requirements

Education and Experience

  • 2 years of relevant industry work experience preferably in snowboard retail
  • Extensive knowledge and understanding of snowboarding gear and knowledge of the snowboard industry

Skills and Abilities

  • Experience with Netsuite Shopify and Gorgias a plus
  • Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
  • Able to type 60 words per minute
  • Personable willingness to learn and a good sense of humor
  • Ability to multi-task prioritize and work under pressure
  • Excellent written and verbal communication skills
  • Must be available through holiday peak season November through January

Employment Type

Full Time

Company Industry

About Company

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