Full Time Seasonal Position September through March
Location: Truckee Office
Pay Range: $22-24/hour
Scope of Position
Join our growing team of E-Commerce Customer Service Representatives. This position is the customer-facing point of contact for Jones #Yes and ThirtyTwo. Responsibilities include answering customer inquiries via phone email and chat solving customer issues and processing orders and returns in a fast-paced environment.
The ideal E-Commerce Customer Service Rep prides themselves on their excellent customer service skills as well as efficiency in performing tasks independently in a fast-paced environment. This person must be able to implement and uphold our policies and procedures solve issues quickly work efficiently and be able to respond to customer inquiries in a timely manner while offering exceptional customer service.
Tasks
- Manage a large amount of incoming phone calls emails and chat messages related to product inquiries warranty claims and E-commerce in a professional timely manner.
- Resolve product or service problems by clarifying the customers issues selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build relationships and trust with customers through open and interactive communication
- Process sales orders returns and refunds.
- Work closely with our customer service manager and warranty manager to ensure all areas of the business are operating smoothly throughout the course of the season.
- Learn and use Nidecker USs ERP system and various plugin platforms from our service providers
- Fulfill all spare parts orders and assist in occasional warranty claims and processes.
- Assisting sales manager in certain tasks from shipping projects to inventory and sale of demo and closeout products.
- Misc. Clerical Duties
Requirements
Education and Experience
- 2 years of relevant industry work experience preferably in snowboard retail
- Extensive knowledge and understanding of snowboarding gear and knowledge of the snowboard industry
Skills and Abilities
- Experience with Netsuite Shopify and Gorgias a plus
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
- Able to type 60 words per minute
- Personable willingness to learn and a good sense of humor
- Ability to multi-task prioritize and work under pressure
- Excellent written and verbal communication skills
- Must be available through holiday peak season November through January