Director of Retail Banking

Summary: The Director of Retail Banking is a hands-on leader responsible for the overall performance and strategic direction of Retail Operations. This Officer position will develop and execute the strategic plan and drive the Banks continued asset growth while managing day-today bank sales and service levels. The Director must be creative in their retail sales approach to each banking branch and can drive a consistent service and sales theme throughout the entire branch infrastructure. The Director is charged with the creation and maintenance of a proactive sales environment with strong accountability for sales growth managing budgets and fostering a strong retail team. All service and sales activity must provide for the highest levels of customer satisfaction retention and referral business. In short the Director will maintain overall responsibility for all aspects of the financial institutions retail network including the implementation of strategies and establishment of goals to achieve growth profit operational efficiency and customer service objectives.

Job Requirements:

Bachelors degree in Business Finance Accounting Communication Marketing or relevant field or equivalent related experience required.

Minimum 10 years of Retail Sales development and proven success in execution of strategic goals in a period of growth and transition financial industry preferred.

Prior supervisory and team management experience required team of five or more preferred.

Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.

Ability to translate and communicate complex topics in a variety of forums tailoring communications to effectively fit and influence the targeted audience strong executive presence presentation and communication skills.

Ability to create analyze and provide data driven reports to the Executive team and members of the Board of Directors.

An ability to identify growth opportunities and develop business plans for realizing these opportunities potentially through alliance or acquisition. The role is also responsible for leading the entire range of product work from problem definition to analysis recommendation and the development of implementation plans.

Ability to create shared alignment around a strategic vision and drive immediate and sustainable change.

The ability to drive decision making that sustains organization change in accordance with enterprise-wide goals.

Ability to function and communicate effectively within Executive Management context and expeditiously manage change and move decisions forward.

Specific Job Functions:

Responsible for development of Retail Strategic Planning and execution in a definitive and measurable manner by creating communicating and executing strategy for Retail Sales and growth.

Promotes and drives the established sales goals across all business lines. For lending this would include all consumer and commercial and would require the Director to leverage and partner with the appropriate leaders from commercial consumer and residential lines of business.

Enhances profitability of Retail customer relationships and ensures customer satisfaction.

Establishes meaningful new business sales goals that are focused on expanding the number of profitable relationships per Manager and per branch.

Supports the goal-oriented monetary Retail Incentive Program to target market growth with effective communication and transparency ongoing support and recognition defined business objectives and diverse and appealing incentives.

Develops and implements strategies for the delivery of quality and effective customer service through the branches and other delivery channels ensuring effective delivery of sales and service training programs and the appropriate product mix needed to develop market potential.

Analyze and refine existing product line competitiveness within the market.

Develop and implement new products and services to enhance the banks competitive position within the market.

Seek and develop new delivery channels for the banks products and services that would include new branch locations digital and virtual options.

Maximizes non-interest income through sales activities product penetration and collection of fees.

Implements performance evaluation tools and resources to assess individual and branch sales goals; monitors sales results; coach branches in sales management to achieve results.

Monitors results and prepares and distributes a variety of statistical and performance reports. Initiates change to achieve desired results.

Coordinates manages and influences the annual budget process which covers all branch expenses and Retail sales goals.

Influence operational policies and procedures to maximize efficiency with a balance toward quality of work and to provide the highest level of quality service and experience to customers.

Achieve and continue profitability growth objectives and efficient branch operation.

Analyze customer traffic and demographics to best match resources to opportunities.

Responsible for maintaining an effective and quality staff who can deliver results consistent with the Banks Strategic Plan Core Values Mission Statement Founding Truths and Standards.

Responsible for developing the professional and technical skills of staff.

Champions employee development to accomplish succession planning within the retail sector.

Responsible for being compliant with all regulations and compliance requirements pertaining to job function.

Perform such other duties as may be assigned or requested.

Join the Best Places to Work award-winning team at client located in the heart of Jeffersonville Indiana just across the river from Louisville. We have a great culture here isnt just lip service. We value a healthy work life balance and equip our team with the resources and support needed to be their best selves in and out of the office. Client has sixteen offices in the Indiana. We are committed to building customer relationships conducting business with integrity providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer