Collaboration Engineer-L3 Support
Collaboration Engineer-L3 Support
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Job Description
Please find the below JD for Collab L2 & L3 roles. Please ask the Prescreening questions and share the details .
Job Location: Bangalore/Hyderabad
Notice Period: 0immediate only
7 - 12 years - L3
Skillset: CUCM UNITY connections Voice Gateway & CUBE (recent experience candidate we are looking for)
Collaboration L3 Engineer - Job Description
Role Overview:
The Collaboration L3 Engineer will serve as the highest point of escalation for complex voice and video collaboration issues. The role involves designing optimizing and troubleshooting Cisco UC environments ensuring high availability and performance.
Key Responsibilities:
- Provide expert-level troubleshooting and resolution for voice-related escalations.
- Lead complex troubleshooting efforts involving CUCM Unity Connections CUBE and SIP trunking.
- Perform root cause analysis on persistent UC issues and recommend long-term fixes.
- Work with service providers to optimize SIP trunking and resolve interoperability issues.
- Design and implement dial plans call routing policies and QoS strategies.
- Plan and execute UC system upgrades migrations and integration projects.
- Conduct SIP traces and packet captures for deep-level analysis.
- Mentor L1 and L2 engineers providing guidance on best practices.
- Ensure compliance with security policies for UC environments.
- Stay up to date with Cisco UC roadmap patches and industry best practices.
Required Skills & Experience:
- 7 years of experience with Cisco Unified Communications solutions.
- Expert-level knowledge of CUCM Unity Connections Voice Gateways and CUBE.
- Strong troubleshooting skills in SIP H.323 MGCP and QoS-related issues.
- Experience in configuring and troubleshooting SIP trunks PRI and CUBE SIP normalization.
- Advanced skills in Cisco dial plans route patterns translations and call routing logic.
- Proficiency in analyzing SIP traces debugs and packet captures.
- Hands-on experience with HA (high availability) and redundancy configurations.
- Cisco CCNP Collaboration certification (preferred); CCIE Collaboration is a plus.
collaboration,translations,call routing,unity connections,cube,cisco dial plans,h.323,route patterns,sip traces,mgcp,high availability,cucm,qos,redundancy configurations,sip trunking,call routing logic,packet captures,voice gateway,sip
Employment Type
Full Time