Ward Clerk - CVICU

Union: Non-Union 
Site: Toronto General Hospital
Department: Peter Munk Cardiac Centre Cardiovascular Surgery
Reports to: Nurse Manager
Hours: 37.5 Hours per Week
Shifts: 8 & 12 Hours Shifts Days/Evenings/Weekends
Status: Permanent Full-time
Closing Date: July 29 2025

Duties

The principal responsibilities of the WARD CLERK include: answering screening and triaging telephone calls; receiving and assisting visitors coming in to be with family or friends; scheduling patients for tests special procedures and/or urgent/emergency appointments; following established procedures to ensure the efficient flow of patient/patient appointments; providing routine clerical support services; performing cross-functional duties as assigned and/or required; performing other duties consistent with the job classification as assigned and/or required.

Qualifications :

• At minimum completion of Grade 12 or recognized equivalent
• Minimum one (1) year related clerical experience
• Experience using EPIC PHS ORSOS an asset
• Experience working in a Microsoft Office software environment
• General knowledge of office practices processes and procedures
• Knowledge of medical terminology
• Experience working in a health care environment an asset
• Accurate data entry skills with excellent attention to detail
• Must be able to read and understand sort notes brief forms and/or instructions
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational time management interpersonal and communication skills
• Knowledge of applicable legislative UHN and/or departmental policies
• Client service oriented with the ability to effectively work with diversity and appreciate that people with different opinions backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to work effectively and efficiently in a fast paced environment
• Ability to handle difficult patients/situations
• Ability to meet the physical demands of the job  

Additional Information :

Why Join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time