Manager, Customer Innovation and Optimization
Manager, Customer Innovation and Optimization
Posted on :
16-07-2025
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1 Vacancy
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Job Description
Description
The expected base pay range for this position across the U.S. is $93700 - $139900. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and waste-based energy production projects.
I. Job Summary
Leads a group of Business Solutions Analysts to provide support maintenance and enhancements and automation of business systems processes and data..
II. Essential Duties and Responsibilities
- Drives continuous improvement in the design implementation and maintenance of the Customer Relationship Management system ()
- Lead team responsible for data management and administration of processes. Manage processes and tools that will maintain data integrity and accuracy of data. Areas of focus include managing duplicate data data aging accuracy and ensuring completeness of active data in the system.
- Partners with IT to develop standardized tools and systems that improve the efficiency and effectiveness of business processes using and other integrated tools.
- Works with outside vendors and consultants to enhance data availability as well as system functionality and incorporates such data into tools and processes.
- Consults to support system enhancements needed to support departmental analytics and performance monitoring at various levels.
- Leads the analyst team in the development of internal audits and controls to ensure integrity of business processes and data.
- Leads the analyst team to maintain systems process documentation for internal support and customer team usage.
- Provides cross-functional support and assists on projects as needed.
- Acts as a liaison with other departments by understanding business processes and ensuring the integrity of information available through various system and reporting structures.
- Onboard train and coach new analyst team members.
- Provide overall support and departmental coordination for analyst team inquiries ad-hoc requests and projects.
- Direct supervision of full-time employees (Support and Design Analysts).
- May have indirect supervision of other supervisor or individual contributor positions.
III. Qualifications
A. Required Qualifications
- Education: Bachelors Degree(accredited) or equivalent experience in Information Technology or Business Administration or similar area of study with five or more years of previous experience or in lieu of degree High School DiplomaGED (accredited) and four years of relevant work experience.
- Experience: Five (5) yearsprior Sales Operations experience required (in addition to education requirement).
B. Preferred Qualifications
- Masters Degreeor 5 or more years of experience in Customer Systems Administration.
C. Other Knowledge Skills or Abilities Required
- Requires an excellent understanding of standard business practices related to Customer Team processes and systems (Employee Console Simply Sales Sales Automation Lead Generation Service Support Dialer etc.).
- Oral communication skills sufficient to make effective presentations to various levels of management
- Ability to work with multiple stakeholders and drive consensus to develop and implement processes for CRM and lead generation
- Working knowledge of desktop software including Microsoft Word Outlook and Power Point
- Operates independently on a day-to-day basis and is responsive to deadlines
- Ability to manage a team to performance and deadlines
- Self-starter adaptable to constant change and possess strong organizational and analytical skills
- Ability to work within a team environment and to the ability lead and influence at all levels within the organization. This individual must be flexible self-motivated detail-oriented and have strong problem solving and decision-making skills
- Proficiency with databases data integration query tools and reporting
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
The expected base pay range for this position across the U.S. is $93700 - $139900. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
In addition this position is eligible for bonus.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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