Product Support Advisor

Sandvik Mining
Product Support Advisor Mackay Queensland

About the opportunity

Engage with various tiers within the customer organization aiming to enhance the functionality and reliability of equipment while be conscious of costs. As a representative of Sandvik the role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support. The role also includes collaborating with the customers Maintenance Management Team to improve the performance of Sandviks equipment.

Roster options available: 4 days on 3 days off or 5 days on 2 days off

Responsibilities:

• Managing the Service Support to accomplish the goals and objectives of the business.

• Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.
• Developing direct customer relationships.
• Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business.
• Facilitation of coaching and mentoring of site technical staff.
• Assist in root cause failure analysis.
• Function as first line support for helpdesk issues & technical support in Sales Area.
• Identify and support with continuous improvement initiatives.
• Bulletin Administration and Support.
• Assist Planning department in the optimisation of maintenance strategy development.
• Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

About you

• Heavy Duty Mechanical trade qualification as a minimum requirement.
• Current drivers license and the ability to work away from home on a FIFO roster.
• Knowledge and experience with Sandvik equipment as well as training and experience with maintenance and fault finding.
• High level of initiative drive and determination to achieve goals and targets set for customer satisfaction.
• Computer Systems Literacy is essential.
• Understanding of Mine Health and Safety Regulations.

Agencies need not apply.

To be eligible for this role you must have the right to live and work in Australia. Please note that as part of our recruitment process you will be required to successfully complete a pre-employment medical.

What we offer

• Generous Superannuation contributions above the industry standard.
• Comprehensive Employee Benefits Program including salary sacrifice options and a Length of Service Recognition program.
• Employee Referral program earning up to $5000 per successful referral.
• Company-wide Bonus scheme to reward your hard work and dedication.
• Company-funded paid parental leave with superannuation contributions during the leave period.
• Extensive training opportunities from internal programs to contributions towards external studies.
• Sandvik Wellness Programto support and enhance your health and wellbeing.
• Ongoing development opportunities with extensive internal and external training opportunities.
• Flexible working arrangements with flexible start and finish times.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees you can view our policies and benefits on the Work180 website where we are listed in the top 101 endorsed employers for 5 years running.

We are also honoured to be recognised as a Silver Status for Sandviks Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program.

Who we are

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer delivering comprehensive equipment tools parts services and technical solutions tailored to the mining and infrastructure a business area within the Sandvik group we are proud to be part of the 41000 employees spread across more than 170 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining rock processing and component manufacturing. Sustainability is integral to our growth and our customers success. We embed sustainability in all aspects from R&D to product innovation and supply chain sourcing. Collaborating closely with customers we enhance product impact and efficiency through technology and data-driven solutions aiming for net-zero emissions and 90% circularity by 2030.

We work to protect and advance people enabling diversity equity and inclusion in our business human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty respect and trust is paramount. Join us at Sandvik where we are dedicated to delivering excellence and innovation.

How to apply

Click Quick Apply on Seek or head to our careers page further information about the role please reach out to Talent Acquisition Specialist Annaliese Fisher at

Applications close: 14th August 2025 or prior if ideal candidate selected.