IT Solutions Technician Apprenticeship
IT Solutions Technician Apprenticeship
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Job Description
Level 3 IT Solutions Technician Apprenticeship St John Wall/St Patrick and St Edmunds
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our vibrant Catholic schools in Birmingham: Saint John Wall Catholic Secondary School and St Patrick and St Edmunds Catholic Primary School.
This is a unique opportunity to gain hands-on experience across both primary and secondary educational settings within a diverse multicultural and faith-led community.
- Saint John Wall is a dynamic secondary school committed to preparing young people for life through faith and learning.
- St Patrick and St Edmunds is a two-form entry Catholic primary school located on a split site in the heart of Birmingham serving the Ladywood/Winson Green area.
Both schools share a commitment to high-quality education grounded in Catholic values and a strong sense of community.
As an apprentice you will:
- Support the day-to-day operation of IT systems and services
- Assist staff and students with technical issues
- Help maintain and troubleshoot hardware and software
- Contribute to ongoing improvements of the schools digital infrastructure
This role is ideal for someone with a passion for IT a proactive mindset and a desire to make a meaningful impact in an educational environment.
Apprenticeship Summary:
- Salary:7.55 an hour
- Working Week:Monday to Friday 8am 3:48pm
- Hours:39 hours per week
- Online apprenticeship training supported by our skilled tutors
- Level 3 IT Solutions Technician Apprenticeship standard qualification
- Location: St John Wall Oxhill Road Birmingham B21 8HH St Patrick and St Edmunds Infant & Nursery Site
Rosebery Street Birmingham B18 7PA St Patrick and St Edmunds Junior Site Dudley Road Birmingham B18 7QW
The Role:
Your role will be to help maintain the IT support provision across both schools. You will be required to ensure that access to internet connections and to the schools network is always available. To maintain the security of the network monitor access against improper use and ensure measures are in place for the regular backup of data. To support staff and student users in using IT equipment and to respond to IT helpdesk requests.
Main Duties:
The IT Technician plays a vital role in supporting and maintaining the schools IT infrastructure ensuring reliable network connectivity robust cybersecurity and responsive technical support. This role is key to maintaining a secure efficient and user-friendly digital environment for both staff and students. The IT Technician is also expected to actively support the Catholic ethos of the school and safeguard the welfare of pupils.
Key Responsibilities:
- Provide first-line support for IT issues and service requests through the central helpdesk.
- Install configure and maintain hardware software and network systems.
- Troubleshoot technical problems to minimise downtime and ensure operational continuity.
- Ensure stable and secure network and internet connectivity across the school.
- Manage user accounts and permissions across school systems and networks.
- Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations.
- Assist staff and students with IT-related queries providing guidance and basic training where necessary.
- Participate in IT projects including system upgrades and technology rollouts.
The Candidate:
The ideal candidate will be a tech-savvy problem-solver with a genuine passion for IT support and a proactive customer-focused mindset. They will demonstrate strong technical skills alongside excellent interpersonal abilities.
Essential Skills and Experience:
- Proven experience in IT support including troubleshooting hardware software and network issues.
- Familiarity with Microsoft 365 including Outlook Word Excel Teams and other online services.
- Experience with installing upgrading and maintaining software and operating systems.
- Knowledge of building maintaining and upgrading PC hardware.
- Strong time management skills and the ability to prioritise tasks effectively.
- Ability to communicate clearly and relate well to students staff and external contacts.
- Self-awareness in identifying training and development needs with a commitment to continuous learning.
- A professional reliable and well-presented approach to all aspects of work.
- A respectful and inclusive attitude with a commitment to equality diversity and inclusion.
- Calm helpful and organised under pressure with a flexible and positive approach to work.
Desirable:
- Full UK driving licence (useful for multi-site support but not essential).
- Willingness and flexibility to occasionally support school events outside of normal working hours (e.g. parents evenings performances).
Training and Development:
As an apprentice you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant qualification IT Solutions Technician Diploma.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
What qualification will the apprentice get at the end The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification
What is the expected career progression after this apprenticeship Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.
#InspireLP
Required Experience:
IC
Employment Type
Trainee
