Service Department Manager
Service Department Manager
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1 Vacancy
Job Description
About Us
United Fire Equipment Company established in 1968 is a family-owned leader in providing top-quality fire and life safety equipment across Arizona. We specialize in firefighter personal protective equipment (PPE) uniforms self-contained breathing apparatus (SCBA) breathing air compressors hoses nozzles and more. Our commitment is to support those who protect our communities.
Position Overview
We are seeking an experienced and motivated Service Department Manager to lead our team of skilled technicians in delivering top-quality inspection installation and repair services for fire protection systems. This position plays a key leadership role in ensuring safety performance and regulatory compliance across all service operations.
About the Role:
The Service Department Manager oversees a team of 10-12 field technicians responsible for the inspection and service of:
Portable fire extinguishers
Pre-engineered kitchen fire suppression systems (inspection installation and maintenance)
Fire sprinkler systems
Fire alarm systems
Key Responsibilities:
Daily Operations Management: Lead and manage day-to-day service department operations to ensure efficiency and productivity.
Code and Compliance Oversight: Ensure all work complies with NFPA codes local AHJ requirements and company quality standards.
Technician Supervision: Support technician performance safety and morale through proactive supervision and coaching.
Scheduling and Resource Planning: Develop and implement effective scheduling resource allocation and service processes.
Cross-Department Collaboration: Work closely with sales and customer service to meet customer expectations and resolve service-related issues.
Staff Development: Mentor and train technicians to enhance technical capabilities and support professional growth.
Compliance Monitoring: Monitor and ensure compliance with all licensing certification and safety requirements.
Qualifications:
- Excellent attention to detail with strong proofreading formatting and organizational skills.
- Ability to manage multiple projects and tasks independently while meeting deadlines.
- Strong communication and collaboration skills for cross-departmental coordination.
- Project management mindset with a proactive problem-solving approach.
- Creative eye for content layout and visual consistency.
Compensation:
Competitive salary commensurate with experience plus benefits including health insurance paid time off and retirement options.
Why Join United Fire Equipment Company
Impactful Work: Play a crucial role in equipping those who protect our communities.
Professional Growth: Opportunities for continuous learning and advancement within the company.
Supportive Environment: Be part of a family-owned business that values integrity excellence and customer satisfaction.
United Fire Equipment Company is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.
Minimum 10 years of experience in the fire protection industry
Extensive knowledge of fire extinguishers kitchen suppression systems fire sprinklers and alarm systems
Proven leadership skills with experience managing service teams
Strong Organizational problem-solving and communication abilities
Familiarity with industry standards including NFPA codes and local regulations
Proficient in using computer systems for service scheduling data entry reporting and communication.
Current certifications or licenses (where applicable) are a plus
Valid Arizona drivers license with a clean driving record.
Physical Requirements:
Ability to sit stand and walk for extended periods.
Must be able to occasionally stoop kneel bend climb and reach overhead.
Ability to lift push and pull up to 50 lbs.
Comfortable working in warehouse mechanical room and outdoor environments where fire protection systems are located.
May be required to wear PPE and climb ladders or access confined spaces in accordance with safety protocols.
Required Experience:
Manager
Employment Type
Full-Time
