End User Computing Spec I
End User Computing Spec I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
End User Computing Specialist I
- Associates degree; or a high school diploma and two years of appropriate experience.
The Opportunity
The Student Health Care Center (SHCC) at the University of Florida is seeking an End User Computing Specialist I to join our team. The End User Computing Specialist I supports computer users by configuring and troubleshooting desktops laptops mobile devices printers desktop telephony and related peripherals. This position assists with network connectivity initial system access and provides direct support to resolve hardware and software problems. The specialist ensures users have the tools and access they need to complete their work and escalates complex issues when necessary. This position focuses on providing responsive customer-centered service to help maintain end-user productivity.
The essential functions of the End User Computing Specialist I are:
- Accepts and logs support calls provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue. Telephone and onsite support for network desktops laptops and all mobile devices--software and hardware. Some of these systems may be offsite; transportation is provided.
- Provide support for desktops laptops mobile devices telecommunications and other end user equipment. Connect devices to local and wireless networks and configure them to meet organizational requirements. Perform routine updates test configurations and document all steps to ensure repeatability. Work closely with team members to support large deployments or scheduled upgrades.
- Facilitate new user accounts and user terminations. Assist users with initial login file access and standard software configuration based on assigned roles. Respond to support requests for sign-in problems permissions and navigation of frequently used systems. Guide users through first-time setup and verify proper function before closing support requests.
- Assist in the implementation of IT related initiatives (OS deployments and divisional relocations etc.
- Establish direct communication with manufacturers to repair and replace products under warranty.
- Record support tasks resolutions and device inventory in the assigned ticketing and asset management systems. Tag and track issued devices keeping records up to date. Ensure accurate documentation to support future troubleshooting and audits.
Typical Schedule:
Required to work Monday-Friday 7:00 AM-4:00 PM with possible variations totaling 40 hours/week.
About the Student Health Care Center (SHCC)
The mission of the SHCC is to help every student achieve optimal health in pursuing personal and
academic success.
Our vision is to be the preferred healthcare provider for University of Florida students as a nationally
recognized leader in the collegiate health specialty.
The SHCC is fully accredited by the AAAHC and is located in a new state-of-the-art WELL-certified building on UFs campus. Medical services offered at the SHCC include primary care sports
medicine urgent care gynecology psychiatry allergy/immunization clinic and travel medicine.
Radiology pharmacy lab and physical therapy are also on site.
Learn more about SHCC here the University of Florida
UF is one of the nations top-5 universities and a dynamic and rewarding place to work.
UF is in Gainesville one of Floridas most livable cities. Known for its natural attractions (wetlands
forests springs wildlife) and cultural offerings (music theater visual arts and historic districts) the
area also is gaining a reputation as a thriving hub for high-tech start-ups as well as invention and
research collaborations. We are excited about whats happening here and know you
will want to be a part of it.
The City of Gainesville
The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida including neighborhood and city information schools and zoning culture and leisure sports and fitness healthcare and much more. Learn more at Salary:
$19.16 $21.07 per hour
Exclusive Perks and Benefits
Enjoy stability andsupportwith UFs unique range of benefits and opportunities. With a robusthealthcarepackage generousleavepoliciesretirementplanning andprofessional development you can achieve a healthywork-lifebalance plan for your future and advance your career.
Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition employees are eligible for ten paid holidays each year.
- Must be able to lift and move equipment up to 30 pounds
- Requires walking bending and crouching to install devices in offices or labs
- It is strongly preferred that candidates will have completed college level network systems administration coursework or possess an equivalent certification such as a current A certification
- Preferred candidates will possess superior interpersonal communication skills
- Experience in a customer service environment or academic institution
- Demonstrated excellence in customer service both in-person and over the phone
- Familiarity with Windows Mac and mobile operating systems
- Experience using ticketing systems and asset tracking tools
In order to be considered you must upload your cover letter resume and a list of at least 3 references.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Employment Type
Full-Time
