Senior Product Operations Manager â Commercial Messaging Partnerships
Senior Product Operations Manager â Commercial Messaging Partnerships
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Location: Bellevue WA (Hybrid 3 days in office required)Department: Commercial Messaging Product Team
Be a Force Behind the Future of Messaging at T-Mobile
T-Mobile is at the forefront of transforming the messaging ecosystempowering scalable enterprise-grade experiences through SMS MMS RCS and beyond. Were looking for a Senior Product Operations Manager to join our Commercial Messaging Product Team and drive the operational excellence behind some of the most cutting-edge messaging platforms in the industry.
In this strategic and highly cross-functional role youll serve as the operational heartbeat of our messaging product portfolio. Your mission: streamline product delivery optimize platform health and scale performance across our aggregator partnerships and messaging APIs.
Youll work at the intersection of product engineering partnerships and operationsnot just responding to issues but proactively improving processes performance and partner satisfaction. If you thrive in ambiguity love driving clarity and know how to turn complexity into impact we want to meet you.
What Youll Do
Platform & API Operations
Own the operational lifecycle of commercial messaging APIs ensuring high availability reliability and partner adoption.
Monitor platform KPIs troubleshoot performance anomalies and partner with engineering on resolutions and continuous improvements.
Lead operational readiness for new API features deprecations and changesincluding documentation communications and internal enablement.
Aggregator & Partner Management
Serve as the operational bridge between T-Mobile and our messaging aggregator partners.
Support partner onboarding escalations SLA management routing configurations and compliance adherence.
Drive efficiency in partner integration processes and conduct Quarterly Business Reviews (QBRs) to align on performance roadmap and strategic opportunities.
Product Operations & GTM Enablement
Partner with Product Managers to operationalize new feature launches and go-to-market plans.
Align Customer Success Support and Engineering teams to ensure a seamless customer experience and internal readiness.
Build and maintain operational dashboards and tooling to visualize platform health usage and performance trends.
Issue Management & Continuous Improvement
Lead incident triage and resolution for messaging-related disruptions across internal and external stakeholders.
Conduct root cause analyses and implement durable fixes that improve system resiliency.
Identify and execute initiatives to enhance product quality supportability and partner satisfaction.
What You Bring
Required Qualifications
57 years in product operations partner operations or technical program management ideally in telecom messaging or CPaaS.
Hands-on experience with messaging protocols (SMS MMS RCS) and REST APIs.
Proven success managing aggregator or partner ecosystems in a dynamic fast-paced environment.
Strong cross-functional collaboration skills with the ability to lead through influence.
Analytical mindset with experience using data to diagnose problems and guide decisions.
Proficiency with tools like Excel PowerPoint Postman JIRA Tableau and Confluence.
Preferred Skills
Background in mobile networks enterprise SaaS or CPaaS platforms.
Familiarity with tools such as Postman JIRA Confluence Tableau and monitoring tools (e.g. Datadog Splunk).
Technical literacy with API debugging traffic monitoring and basic scripting for operational automation.
Bachelors degree in IT Engineering Business or related field
Why Join Us
At T-Mobile we dont just keep up with changewe lead it. Youll join a high-impact team thats innovating how businesses and customers connect through messaging. We move fast break down silos and empower people to own their work and make bold moves.
If youre passionate about operational excellence love working across teams and want to shape the future of communicationthis is the role for you.
Ready to lead the evolution of messaging Apply now and be part of something bigger.
- At least 18 years of age
- Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
