Care Coordinator
Care Coordinator
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Job Description
The Council on Recovery is a 501(c)(3) not-for-profit organization whose mission is to keep our community healthy productive and safe by providing services and information to all who may be adversely affected by alcohol drugs and related issues.
POSITION SUMMARY
Who we are
The Council on Recovery bridges wisdom and innovation as a well-respected 78-year-old organization continues to respond to the fast paced diverse city we are serving. Under new leadership you would be joining a team grounded in years of experience and an openness to growing and learning. Our team is people-focused ensuring quality services to our clients while offering flexibility and a commitment to self-care for our staff.
The Role
The Care Coordinator role is responsible for management and coordination of client care via diverse means of support and providing a connection point at any stage of recovery. The primary means include telephonic chats emails as well as direct client interaction for walk ins. This role involves spending adequate amount of times with clients by providing information and resources assessing client needs crisis intervention services as well as facilitating warm hand offs to internal and external programs. This role will also triage client needs and ensure timely follow up for needed services.
The Perks
Great culture with a commitment to leading and working with integrity being people-focused creating a learning organization practicing diversity competence and being quality driven!
Balance flexibility plus leave and holidays throughout the year to ensure you take a well-earned break.
Space to learn clinical supervision opportunities for CEUs and experienced peers to share ideas with
Solid health benefits medical with HSA and FSA options dental and vision
We care about your future 403 (b) options with company match
Answer calls and inquiries professionally ensuring a comfortable and positive experience
Listen to clients story determine best resources or programs and provide adequate follow up
Crisis intervention as identified during calls/situations
Utilize warm hand offs to other programs or clinicians to ensure a streamlined process
Educate potential clients about substance use and related issues as appropriate for their situation
Is knowledgeable about The Council on Recovery services and activities as well as other local and/or national community level treatment providers substance abuse service agencies and support groups
Cross-trained in welcome center venue and other tasks to ensure coverage
Following up with clients and ensuring closed loop referrals from external partners
Qualifications
Bachelors Degree required
Masters Degree in social work psychology counseling or related field preferred or relevant licensure such as LPC LCDC LMSW; or 5 years of relevant experience
Bilingual preferred
Experience with substance abuse evaluation counseling and case management
Understanding of ASAM and DSM 5 diagnostic criteria for substance use disorder and mental health disorders
Working knowledge of community resources and experience in developing relationships
Problem solving skills and ability to take initiative
Required Experience:
IC
Employment Type
Full-Time
