Mid ServiceNow Developer â O&M Expert
Mid ServiceNow Developer â O&M Expert
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide sustained O&M support for the ServiceNow platform ensuring platform stability and performance.
- Implement minor enhancements bug fixes and upgrades to existing ServiceNow modules.
- Develop and maintain workflows business rules client scripts UI policies ACLs and notifications.
- Work closely with business stakeholders analysts and process owners to triage and resolve ServiceNow issues.
- Monitor health of CMDB Discovery and integrations; take proactive measures to avoid service disruptions.
- Perform root cause analysis issue resolution and post-incident documentation.
- Support platform upgrades and patching; test and validate changes in sub-prod environments.
- Configure and maintain MID Servers Discovery Schedules Event Rules and operational dashboards.
- Maintain platform documentation SOPs and knowledge base articles.
- Provide knowledge transfer and mentor junior ServiceNow team members.
- 6 years of experience in ServiceNow development and administration
- Strong background in ITSM and ITOM modules (especially CMDB Discovery Event Management)
- Hands-on experience with Operations and Maintenance in enterprise ServiceNow environments
- In-depth understanding of platform architecture update sets and release management
- Experience with ServiceNow integrations (REST/SOAP LDAP AD SCCM Splunk etc.)
- Knowledge of Agile/Scrum incident/change management and DevOps principles
- Ability to analyze production issues and deliver reliable maintainable solutions
- Strong scripting skills: JavaScript Glide APIs HTML/CSS
- Familiarity with government security standards FedRAMP or ITIL practices is a plus
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (ITSM/ITOM)
- ITIL v4 Foundation
Employment Type
Full-time
