IT Trainer/Content Developer

Job Summary:

The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville) District 2 (Tennille GA) District 3 (Thomaston GA) and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.

The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop web and mobile applications. Candidate will work with GDOT users to identify training needs courses and content. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday) administer learner enrollments/testing/completions assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations IT Trainer Guides Quick Reference Guides User Manuals Storyboards Videos and/or Computer Based Training. Candidate will engage technical staff to develop training content.

GDOT highly desires a candidate who can develop training content using Microsoft Word Microsoft PowerPoint TechSmith Camtasia Adobe Captivate and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities timecards performance indicators and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers Instructional Designers and a Team Leader. The team delivers training statewide on 40 applications. Training courses cover a variety of transportation topics such as contract administration material testing construction inspections asset management/maintenance and emergency operations.

Core Competencies:

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities timelines risks/issues travel issues etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals objectives projects and tasks. Demonstrates a can-do or team player attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful courteous responsive and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs offer the complete course catalog and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses classes and enrollments; sets and achieves achievable yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
• Planning and Organization: Plans schedules work assignments and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities procedures objectives and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule technical issues/risks or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains coordinates and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training on-site classroom and webinars/user group sessions.
• Establishes effective relationships throughout the organization both within IT Human Resources and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment confirms enrollments before travel makes appropriate travel arrangements and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging interactive and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments course attendance/completions and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS timekeeping/work activity reporting and performance indicator reporting.
• Ensures travel expenses taxes and forms are correct on billing statements etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing initial rollouts and ongoing production operation.
• Able to adapt/respond in a dynamic fast-paced customer-focused IT environment.

Required Skills : Instructional Writing

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No