This is a remote position.
Schedule:
- Monday-Friday 8AM - 4:30 PM EST (8:00 PM - 4:30 AM Manila time) with 30 minutes unpaid break
Service Parts Technician Support
- Work closely with techs to keep their truck inventory accurate by investigating parts discrepancies
- Provide support by shipping/transferring/receiving parts for technicians
- Investigate parts stuck intransit
Process Service Tickets requiring Parts
- Review parts in warehouse or in field and action appropriate plan to fulfill service orders requiring parts
- Complete administrative functions to Procure transfer ship parts accordingly
Create and Submit Purchase Orders
- Coordinate with suppliers to secure parts availability expedite orders and escalate supply chain delays
- Submit Purchase Orders (for 02 stock) for Henny Penny Frank and Taylor
Print Tech Replenishment
- Print critical
- Print PM Kit Replenishment (reallocate inventory as needed)
RMA Parts Returns
- Administrative tasks related to returning incorrect damaged or unused parts to Supplier for credit
- Tracking returns to ensure credits processed
Purchase Order Clean Up
- Investigate old/aged Parts PO s in system to determine cause (back ordered cancelled integration error etc) and action appropriate correction
Service Parts Investigation status
- Review all tasks put into parts investigation by billing and complete necessary parts transfers/adjustments to correct issue
Requirements
- Bachelors degree in supply chain management or logistics or a related field.
- Proven experience in supply chain planning inventory management or procurement with a focus on supporting field service operations.
- Proficiency in using inventory forecasting software to analyze data forecast demand and optimize inventory stocking levels
- Strong analytical skills with the ability to interpret service data forecast parts demand and optimize inventory stocking levels.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with field service teams and internal stakeholders.
- Detail-oriented mindset with a focus on accuracy organization and time management.
- Ability to thrive in a fast-paced deadline-driven environment and adapt to changing priorities and requirements.
- Certification in supply chain management (e.g. APICS CPIM CSCP) is a plus.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
ZR25118JOB
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