Customer Engagement Associate - (Hausa)

Position Name: Customer Engagement Associate (Hausa)

Division / Function: Customer Engagement

Location of the Job: Abuja with 20% travel to Husk MiniGrids Location

Reports to: Senior Manager Customer Engagement

Role Summary

Husk is seeking a dynamic and results-driven Customer Relationship Officer to join the growing team in Nigeria. The ideal candidate will be responsible for managing all customer complaints and inquiries providing communication to customers on services improving customer relationships and retention. This role requires a combination of technical expertise complaints management and excellent communication skills to effectively engage with customers understand their needs and provide tailored solutions. You need to be a team player and have a problem-solving attitude.

Key Responsibilities

General

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS VOC and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries resolve complaints and provide value-added support.
• Stay informed about industry trends market developments and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials campaigns and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge sales techniques and professional skills through training and self-development activities.

Salary: 

Negotiable based on Experience 

Location and Travel

• This role is based in Abuja Nigeria
• Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

Qualifications :

Required Skills & Attributes

• Minimum of a BSC/HND in Arts Social Sciences and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language 
• Excellent communication skills both verbal and written with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation persuasion and interpersonal skills.
• Self-motivated proactive and able to work independently as well as part of a team.
• Ability to prioritize tasks manage time effectively and meet deadlines.
  Willingness to travel frequently within the assigned territory.

Additional Information :

Women candidates are encouraged to apply.

DISCLAIMER: 

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Husk Power Systems and its subsidiaries are equal-opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race color religion citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law.

Remote Work :

No

Employment Type :

Full-time