Associate IT Analyst
Associate IT Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Manage and/or assist with local site projects or other specific tasks
Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution ensuring and effective IM service for business remotely or at the desk side.
Ensure that the agreed IM and company standards ad policies are utilized to complete tasks
Responsible for day-to-day operation of our computer systems
Within the IM organization routine contact will be necessary with IM staff IM managers and Vendors.
Complete resolution tasks for incidents and services request with Time Management in minds
Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM people from other sites and/pr Vendors)
Contribute to IT support process documentation
Provide knowledge transfer to ender users
Other duties as assigned
Qualifications :
POSITION REQUIREMENTS:
ACUC User Account Management unlocking accounts resetting passwords
Support Microsoft OS Office software
PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
Printer and peripheral devices installation and maintenance (XEROX HP Network Printers)
Software installation via media or deployment software
Identify wLAN vs LAN and Client vs Server related issues effectively
Video Conference equipment support
Demonstrable customer service expertise (Prioritize Time Management and Escalation of tickets)
Structured analytical and problem-solving abilities
Effective verbal presentation written and listening communication skills
PREFERRED KNOWLEDGE/SKILLS:
High School Diploma or equivalent
Experience working in a virtual environment
Microsoft back and front office suite certification
College degree preferred
Certification are preferred
2-3 years experience in a IM/Help desk position preferred
Manufacturing client experience
WORK ENVIRONMENT:
Work in an office environment
Additional Information :
ADDITIONAL NOTES
This Job Description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee and may be revised at any time by the Company.
PAY RANGE: $20.00 USD - $25.00 USD Hourly (This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.)
All your information will be kept confidential according to EEO guidelines.
For US Benefits CLICK HERE.
Nemera is an equal opportunity employer and does not discriminate against any person on the basis of race religion color gender gender identity sexual orientation age national origin disability veteran status or any other protected class indication. This company is required by federal law to hire only persons who can establish they are eligible to work in the United States.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
