Distributed Cloud | Helpdesk Engineer
Distributed Cloud | Helpdesk Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provide technical support to end-users ensuring efficient operation of IT systems and resolving technical issues promptly.
Provide first-level technical support via various channels (portal email phone in-person);
Troubleshoot hardware software system and network issues;
Monitor IT systems and applications for availability and performance;
Manage service requests and incidents using a ticketing system adhering to SLAs;
Develop user guides and training materials; provide user training;
Manage hardware and software inventory; order equipment; install and configure systems and software;
Configure and maintain network operating systems data communication applications and wired/wireless networks;
Enforce security policies and procedures; manage IT security solutions (antivirus firewall backups); ensure data protection and compliance;
Identify process improvement opportunities; generate IT support reports and performance metrics;
Perform preventive maintenance on computer systems; stay updated on relevant technology and industry best practices.
Qualifications :
Academic degree in Computer Science Information Technology Engineering or any other equivalent/relevant field;
1-3 years of experience in the area or similar preferably in the context of a tech company;
Strong time management meticulous attention to detail and excellent communication skills.
Hardware and Software Troubleshooting;
System Monitoring and Maintenance;
Incident Management;
User Training and Documentation;
Software and Hardware Management;
Network Administration;
Security Compliance;
Continuous Improvement;
Effective Communication;
Problem-Solving;
Customer Service Orientation;
Adaptability;
Good level of English spoken and written.
Additional Information :
The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Accounts Receivable
- Fund Management
- Apache Tomcat
- ABAP
- Bank Reconciliation
- Fiber
