Duty Manager
Duty Manager
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
Guest Experience & Service Excellence
- Handle guest complaints concerns and special requests efficiently and professionally.
- Monitor guest satisfaction levels and implement improvements where necessary.
- Act as the primary point of contact for VIPs and special guests.
Operations & Team Support
- Oversee front office housekeeping and F&B operations during their shift.
- Ensure smooth check-in check-out and room allocation processes.
Crisis & Complaint Management
- Respond to emergency situations ensuring guest and staff safety.
- Handle incidents such as medical emergencies security concerns and maintenance issues.
Qualifications :
- Previous Duty Manager experience preferably within a hotel environment
- Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
- A confident and proactive problem solver with strong conflict resolution skills
- Experience with Opera PMS is an added advantage
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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