Hotel Concierge/Front Desk Agent (Full-Time)
Hotel Concierge/Front Desk Agent (Full-Time)
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1 Vacancy
Job Description
Dont miss out on this opportunity!
First impressions are lasting impressions!
We are seeking a qualified service-minded ambassador for this exciting Luxury Concierge position.
Concierge/Front Desk (Full-Time)
Whats in it for you:
- Unlimited career development opportunities both nationally and internationally. The sky is your limit!
- Make your mark by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
- Welcome all guests in a luxury environment and manage multiple priorities calmly delivering results in a fast paced environment.
- Offer a warm welcome and departure experience to our guests in accordance with the Companys standards assisting with the check-in and check-out of the Inhouse guests and creating a warm reception and farewell to all guests.
- Handling all incoming Front Desk and Concierge phone calls to the hotel on a given shift.
- Handling all guest inquiries and requests as well as providing hand-tailored experiences to ensure a memorable stay. Handling all special arrangements or services (e.g. transportation reservations dry cleaning celebrations) and identifying appropriate providers. Assist guests with directions and information regarding property and local areas of interest.
- Provide Philadelphia area information special events activities and happenings to guests including detailed knowledge of the hotel surroundings and amenities.
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling.
- Assist in enrolling guests in our ALL Accor frequent guest program.
Qualifications :
Your experience and skills include:
- Must have experience working with computers specifically Word Excel and messaging.
- Qualified candidate will be detail-oriented organized and willing to go above and beyond to deliver luxury service.
- Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
- Previous luxury hotel experience a plus.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
